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I have 1x RBR750 with 2x RBS750
I have exactly the same problem since last Friday. I have 1x RBR750 with 2x RBS750
The current firmware for RBR750 is V4.6.5.14
The current firmware for the RBS750 showing good in app is V4.6.8.2
I cannot see the firmware for the RBS750 that shows as disconnected in app and webpage. Is there any way to check it?
Seems like the problem is RBS750 firmware was auto-updated while the RBR750 firmware was not. I didn't try to manually update RBR750 due to the problem with firmware V4.6.8.2 described here in this form.
Troubleshooting process: I tried all possible methods, reset, reboot, start from scratch, none of them worked.
After sync, both satellites blinked white light for about 2 minutes and then showed stable blue light for a while. But I could not see any satellite in app or webpage at that time. After one day, both showed up in the app, one showed disconnected and the other showed good. But none of my wifi devices can connect the good RBS750. When I disabled WIFI on my laptop and connected it to RBS750 satellites using cable, I can access internet, suggesting both satellites are successfully sync'd. But again none of my WIFI devices (iphone, laptop et al) can connect to the satellites via WIFI.
Problem is solved after I manually down grade firmware to V4.6.5.14 for both satellites. Thank you!
Netgear, please don't push the new firmware to me. The ORBI system has been working great for me on firmware V4.6.5.14 and I don't want to waste another nice weekend on this kind of problem. Thank you!
8 Replies
I will appreciate any suggestions to fix this problem. Thank you!
By the way, the ORBI system had been working well since I purchased it one year ago. I hadn't had any problem until the most recently firmware auto-update. I feel very frustrated and disappointed. Is there any way to disable the firmware auto-update? Thank you!
If you have access to the RBS web pages, I would download the v.14 FW files for the RES 750s on to a wired PC and downgrade the RBS to v.14 using the RBS web pages to send the FW files so that there on same version of FW as the RBR.
Thank you very much for your suggestion! I will give it a try tonight.
I can only access one satellite using 10.0.0.2 that shows "Good" in the app and web. The other satellite shows "disconnected" without an IP address. Please may I ask how can I access that satellite? Thank you!
Try connecting the one RBS to the back of the RBR using a ethernet cable...
