I have the RBR350 with two satilites. I was getting the odd loss of internet on WiFi message. Rebooting the modem/router, a Sky Broadband Hub, worked. This was happening every couple of weeks. Now it’s happening daily oddly around 11-11.30 pm. Internet access via Ethernet wired connection is fine when this happens. WiFi is working ok as well, just no internet connection.Tonight I changed the port on the modem/router, just in case, but only rebooted the Orbi 350. Internet access via WiFi recovered.Now, it’s possibly the modem but this seems to indicate the Orbi. But I’m open to suggestions so any tips welcome please

"No internet" is So non-specific. I appears that some times a device reports "no internet" when unable to resolve a URL into an IP address. There are many apps (for computers, laptops, tablets, smartphones, etc.) that will attempt to 'ping' something on the internet. If this happens tomorrow morning, perhaps a quick experiment might help: Load up any of those networking apps, and when "No Internet" appears, open the app and Attempt to ping ford.com If that fails, attempt to ping 19.12.97.37 If there is really "NO internet", that should fail as well. If it succeeds, then something might be wrong with the DNS process. Another thing to do is to open the Orbi web browser interface (http://orbilogin.net ) click on the Advanced Tab, and open the blue box titled Connection Status. There should be an entry for when the lease expires. Would be interesting to know if the lease expires between 11:00 and 11:30

(sorry, I've been away from the computer) Using the Dynamic Host Configuration Protocol (DHCP) has been around since 1993 (https://en.wikipedia.org/wiki/Dynamic_Host_Configuration_Protocol ) It is very common for devices to hand out a leave for 86,400 seconds (one 24 hour day). The protocol expects that device to attempt to renew the lease when 50% remains (12 hours), and to keep trying until it finally expires. This situation gives an impression that communication with the Sky Hub is not behaving correctly. Could be the Hub. Could be the RBR350 router. I'm a bit puzzled, because the typical pattern is for the lease to expire 24 hours after it is issued. No one is likely to be on hand to reboot the router immediately after a lease expires, so one would expect the expiration time to shift. It would be helpful to know the IP address on the Orbi router WAN interface. On the Orbi web browser interface, the Advanced Tab, under Internet Port the "IP Address". If it is a private IP address, then there would be no problem changing the router to a Static IP. https://en.wikipedia.org/wiki/Private_network

Turning off the WiFi radios doesn't put the modem/ONT into bridge mode or set modem only mode on this unit. Just turns OFF the wifi radios, still leaving the router portion running and enabled. Why it's important know what the RBR is getting from the ISP modem. If the modems router is still running, this maybe causing your problems. Try the option#2 to see if it helps any. I would out of this modem has a actual bridge mode that is supported. If not, then you'll need to use the DMZ on the modem or set the Orbi system to AP mode. Something else to try to see if the Orbi system sees this loss of internet while in AP mode.

Thanks for replyingTonight no one was actively trying to connect to a website. I was watching Netflix over Ethernet and that had no issues through my Apple TV. The actual TV is connected via WiFi, which I don’t use as the smart element because I have the Apple TV connected to it, flashed up “no internet connection”. I guess the TV polls every so often whilst not using its Android smart feature. Actual internet was up and stable, Netflix kept running and I could also browse the internet from my hard wired Mac. So the issue appears to be the Orbi. I’ll turn the Orbi off and use the router modems WiFi which is currently turned off and I suspect the problem will disappear. How do I fix a potentiometer lease running out issue ?

Also I don’t appear to have a orbilogin.net name and password. I usually manage things from the app

Intermittent loss of internet connection RBR 350

17 Replies

CrimpOn
Guru - Experienced User
Dec 10, 2022
"No internet" is So non-specific. I appears that some times a device reports "no internet" when unable to resolve a URL into an IP address.

There are many apps (for computers, laptops, tablets, smartphones, etc.) that will attempt to 'ping' something on the internet.

If this happens tomorrow morning, perhaps a quick experiment might help:

Load up any of those networking apps, and when "No Internet" appears, open the app and

Attempt to ping ford.com

If that fails, attempt to ping 19.12.97.37

If there is really "NO internet", that should fail as well. If it succeeds, then something might be wrong with the DNS process.

Another thing to do is to open the Orbi web browser interface (http://orbilogin.net ) click on the Advanced Tab, and open the blue box titled Connection Status. There should be an entry for when the lease expires. Would be interesting to know if the lease expires between 11:00 and 11:30
- 1topgazza
  Aspirant
  Dec 10, 2022
  Thanks for replying
  Tonight no one was actively trying to connect to a website. I was watching Netflix over Ethernet and that had no issues through my Apple TV. The actual TV is connected via WiFi, which I don’t use as the smart element because I have the Apple TV connected to it, flashed up “no internet connection”. I guess the TV polls every so often whilst not using its Android smart feature. Actual internet was up and stable, Netflix kept running and I could also browse the internet from my hard wired Mac. So the issue appears to be the Orbi. I’ll turn the Orbi off and use the router modems WiFi which is currently turned off and I suspect the problem will disappear. How do I fix a potentiometer lease running out issue ?
  - 1topgazza
    Aspirant
    Dec 10, 2022
    Also I don’t appear to have a orbilogin.net name and password. I usually manage things from the app

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Intermittent loss of internet connection RBR 350