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IOS 26.3 Upgrade - Can not connect to Internet but connected to the ORBI WiFi Network
On V7.2.8.2_5.1.18. Frustratated no amount of reverting to factory defaults will alow me to connect to the interent even though I can connect to the WiFi network and do anythign I want to config th...
The Roger’s router is an CGM4981RG. Not too helpful looking it up but seems to be a 6/6E device.
I see the 7.2.8.5 FW release, have to load it manually, auto settings say I’m upto date.
yes I’m in Cacada and maybe that’s why the new FW is not showing.
will let you know my results.
If you can get the model# of the Rogers ISP unit please when you can.
Seems like there was a connection speed port issue that you fixed at least.
v.2 FW is not the latest for the 960 series:
New - Orbi RBK750/850/860/960 Series Firmware Version 7.2.8.5 Released | NETGEAR Communities
What region are you located? Canada?
The Roger’s router is an CGM4981RG. Not too helpful looking it up but seems to be a 6/6E device.
I see the 7.2.8.5 FW release, have to load it manually, auto settings say I’m upto date.
yes I’m in Cacada and maybe that’s why the new FW is not showing.
will let you know my results.
Well just completed the FW update to 7.2.8.5 release. Router first followed by satellites. That went well no issues.
connected my iPhone, with all my bells and whistles. And I can say it works fine now. Very happy this did the trick.
next time I will manually check for firmware updates. I think I’ve been doing this for too long I got complacent that the auto update does all the checking for me. lol, serves me right and I’ll adjust my troubleshooting so I don’t go down the rabbit hole next time.
I appreciate the guidance, it’s always the simple things that get you.
Regards,
The Roger’s router is an CGM4981RG. Not too helpful looking it up but seems to be a 6/6E device.
Looks like the Rogers variant of the Technicolor CGM4981. So a WiFi 6E gateway.
Try testing the iPhone with the Rogers WiFi - if that fails, try again with the Orbi turned off. Let us know the results.
After that test, try turning the Rogers WiFi off (if you haven't done that already), and see if the Orbi behaves better.
Are the problem iOS devices the only ones that are using 6G WiFi?
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.
https://kb.netgear.com/20927/How-do-I-change-my-NETGEAR-router-to-AP-mode
Try option #2 first...
Glad you got the system udpated though.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
The Roger’s router is an CGM4981RG. Not too helpful looking it up but seems to be a 6/6E device.
I see the 7.2.8.5 FW release, have to load it manually, auto settings say I’m upto date.
yes I’m in Cacada and maybe that’s why the new FW is not showing.
