I’ve had the exact same problem for the last 1.5 years and NOTHING has solved this. iPhone 12 Pro — I’ve done everything mentioned above — static IP address, factory reset Orbi, CTS changes, dropped power to 50%. I find it odd that my prior iPhone XR nor my wife’s iPhone 13 have issues; neither does my iPad Pro nor my 14” MacBook Pro. The issue always occurs when I walk quickly or back and forth between router and/or satellites that are somewhat equidistant in a line setup. My router is 40 feet from Sat1 hardwired, and sat2 is 30 feet from Sat1 (wireless backhaul to sat1).I’m on the latest Orbi firmware (4.6.8.5) however every prior version has had this behavior. It seems illogical to say I need to place these in different locations — something specific is going wrong with the acquisition of an IP lease to the phone between Orbi devices. The iPhone 12 will be connected to Wi-Fi consistently but have no actual internet / webpage loads — data just hangs until it resolves itself in about 2-4 minutes… or if I forget the Wi-Fi and re-addit, or if I reboot my phone. I’ve also reset all internet connections and factory reset my phone even. I have a separate iPhone 12 as my work phone that does this exact same thing as well. I previously had the Orbi rbr50 kit and this never happened on the same devices. I’ve optimized the channels being used using a Wi-Fi analyzer and there is no other interference that should cause this (ax is on without 20/40 coexist). I’ve even replaced my iPhone 12 Pro once (due to a cracked screen), and the replacement which I did not restore from a backup did the same thing. I’m sort of out of options here having tried almost everything that has been suggested in this post and every incarnation of others (disabling private Wi-Fi address / tracking, disabling Wi-Fi-assist, etc.).

For what it's worth, I do have a Netgear 8 port switch (GS108T) / not a "green" switch, but it's not plugged between any routers and satellites... I have it plugged into the router directly to provide/expand wired ethernet to 7 additional devices near the router. The LAN ports of my router are occupied by one connected to this switch, one connected to Sat1, and the other two are just single LAN devices (computer, etc.). I have no switches plugged into Sat1 (just LAN devices -- computer, printer) nor do I have switches or anything for that matter plugged into Sat2 via LAN.So far with disabling Sat2 I haven't noticed the wifi disconnects on my iPhone walking between Router and Sat1 (ethernet connected)... still needing to test for a handful more days to confirm this resolved it.

Also worth noting, I tested using a 5-port Netgear switch both plugged into Sat1 and in-between Router and Sat1 (with the hardwired ethernet coming into the switch and/or Sat1). In both instances, the wifi disconnects occurred when Sat2 was on regardless of the introduction of the 5-port switch plugged into Sat1 or between router and Sat1 (or with no switch at all here)... so I'm leaning towards the theory it's an issue with mixed ethernet + wifi backhaul combos with 2+ satellites.

Still struggling with the disconnects. I’ve been connected with level 2 support at netgear as a result of this thread and have sent them logs, screenshots, geographic maps of my house and router / sat layout. Awaiting level 3 support and the review over my logs and settings.I had the router set to 50% power for the last month and it probably had the disconnect happens 1/4 times I walked back and forth between the router and satellite. I bumped it back to 100% a few days ago and the disconnect rate on my phone probably jumped to 3/4 times now. I’m also confident it’s not restricted to my iPhone — I tried it with my iPad Pro and it does the same thing. It appears to be some sort of ip release and provisioning bug in conjunction with the client device exacerbated by the radio power causing a lockout with an already known client profile between the handoff from router to satellite — this is evidenced by the fact that the client forgetting the saved network and re-adding it typically allows it to connect right after. Client information I believe isn’t limited to MAC address — I suspect there is some other logging happening for client roaming because this issue occurs whether or not “private ip address” is turned on or off on my iOS devices.

What is your current WiFi and Advanced WiFi configuration look like on the RBR? What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected. I have 12 Pro Max and have never had any issues with it connecting to the RBR ever. iOS 15.5 I run manual channels 1 and 40, CTS 64, WMM enabled, 50% power, 25% if I run two RBS. WPA2/AES only. Possible your one 12 Pro could be faulty if other iPhones are working.

What is your current WiFi and Advanced WiFi configuration look like on the RBR? Wifi: [x] Enable 2.4 Ghz [x] Enable 5 Ghz 2.4Ghz Channel [03] 5Ghz Channel [48] Security Options [WPA2-PSK [AES]] Advanced Wireless Settings 2.4GHz: [ ] Enable 20/40 MHz Coexistence [x] Enable WMM settings (2.4 GHz b/g/n/ax) CTS/RTS Theshold [64] Preamble Mode [Automatic] Transmit Power [100%] Advanced Wireless Settings 5GHz: [x] Enable WMM settings (5 GHz a/n/ac/ax) CTS/RTS Theshold [64] Preamble Mode [Automatic] Transmit Power [100%] What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected. See above. House is 1500 Square feet but Sat 2 is placed in a separate (not in 1500 Square foot) location in a She-Shed / property is 6000SqFt My router is 40 feet from Sat1 hardwired, and sat2 is 30 feet from Sat1 (wireless backhaul to sat1). I’m on the latest Orbi firmware. Two sets of walls between sat 1 and sat 2. Multiple walls between Router and Sat 1 (hardwired) The channels I have them on are based on WifiExplorer surveys to limit interference of closest neighbor wifi. I've tried 50% power, and the behavior persists. I've effectively tried 3 different iPhone 12's (my current pro before it was replaced, when it was replaced, and then a work iPhone 12) and this behavior exists/existed on all. Behavior did not exist on prior iPhone XR, wife's current iPhone 13, iPad 12.1 Pro (3rd gen), 14" Macbook Pro. I have not tried dropping power to 25% -- I suspect this applies not only to the SSID broadcast but to the backhaul, yes? (if so, I'd imagine that sat2 would have throughput drop, and also have signal drop on Sat 1 from clients connected since it's on the far-end of the house from the router on the other side. The setup is in a line -- router on far South-side of house; Sat1 hardwired to Router on far North-side of house (40 feet and multiple building materials between); Sat 2 off main-property in a She-Shed 30 feet southwest south of Sat1 (but with two thick walls between). Typically when I'm in my master BR adjacent to the bedroom where Sat1 is (but somewhat closer to Sat2), I see devices all connect to Sat1; I see all my devices inside the house connected to router when closer to the South side of the house; generally when I walk outside of my master BR or closer to the She-Shed and further North, I see the device switch to Sat2. When I lose connection, it tends to be when I walk from my master BR towards the living room router, then quickly back to my master BR -- I'm guessing the client or satellite flips out and can't maintain a lease (even if I've manually set the iPhone to a static IP I've reserved for my iPhone's MAC address having turned off private wifi feature).

iPhone 12 Pro loses WiFi connection with RBR850

84 Replies

FURRYe38
Guru
Jul 10, 2022
What is your current WiFi and Advanced WiFi configuration look like on the RBR?

What is the size of your home? Sq Ft?

What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.

I have 12 Pro Max and have never had any issues with it connecting to the RBR ever. iOS 15.5

I run manual channels 1 and 40, CTS 64, WMM enabled, 50% power, 25% if I run two RBS. WPA2/AES only.

Possible your one 12 Pro could be faulty if other iPhones are working.
- Rogelio1
  Apprentice
  Jul 13, 2022
  What is your current WiFi and Advanced WiFi configuration look like on the RBR?
  
  Wifi:
  
  [x] Enable 2.4 Ghz
  
  [x] Enable 5 Ghz
  
  2.4Ghz Channel [03]
  
  5Ghz Channel [48]
  
  Security Options [WPA2-PSK [AES]]
  
  Advanced Wireless Settings 2.4GHz:
  
  [ ] Enable 20/40 MHz Coexistence
  
  [x] Enable WMM settings (2.4 GHz b/g/n/ax)
  
  CTS/RTS Theshold [64]
  
  Preamble Mode [Automatic]
  
  Transmit Power [100%]
  
  Advanced Wireless Settings 5GHz:
  
  [x] Enable WMM settings (5 GHz a/n/ac/ax)
  
  CTS/RTS Theshold [64]
  
  Preamble Mode [Automatic]
  
  Transmit Power [100%]
  
  What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
  
  See above. House is 1500 Square feet but Sat 2 is placed in a separate (not in 1500 Square foot) location in a She-Shed / property is 6000SqFt
  
  My router is 40 feet from Sat1 hardwired, and sat2 is 30 feet from Sat1 (wireless backhaul to sat1). I’m on the latest Orbi firmware.
  
  Two sets of walls between sat 1 and sat 2. Multiple walls between Router and Sat 1 (hardwired)
  
  The channels I have them on are based on WifiExplorer surveys to limit interference of closest neighbor wifi.
  
  I've tried 50% power, and the behavior persists. I've effectively tried 3 different iPhone 12's (my current pro before it was replaced, when it was replaced, and then a work iPhone 12) and this behavior exists/existed on all. Behavior did not exist on prior iPhone XR, wife's current iPhone 13, iPad 12.1 Pro (3rd gen), 14" Macbook Pro.
  
  I have not tried dropping power to 25% -- I suspect this applies not only to the SSID broadcast but to the backhaul, yes? (if so, I'd imagine that sat2 would have throughput drop, and also have signal drop on Sat 1 from clients connected since it's on the far-end of the house from the router on the other side.
  
  The setup is in a line -- router on far South-side of house; Sat1 hardwired to Router on far North-side of house (40 feet and multiple building materials between); Sat 2 off main-property in a She-Shed 30 feet southwest south of Sat1 (but with two thick walls between). Typically when I'm in my master BR adjacent to the bedroom where Sat1 is (but somewhat closer to Sat2), I see devices all connect to Sat1; I see all my devices inside the house connected to router when closer to the South side of the house; generally when I walk outside of my master BR or closer to the She-Shed and further North, I see the device switch to Sat2. When I lose connection, it tends to be when I walk from my master BR towards the living room router, then quickly back to my master BR -- I'm guessing the client or satellite flips out and can't maintain a lease (even if I've manually set the iPhone to a static IP I've reserved for my iPhone's MAC address having turned off private wifi feature).
  - FURRYe38
    Guru
    Jul 13, 2022
    Rogelio1 wrote:
    
    What is your current WiFi and Advanced WiFi configuration look like on the RBR?
    
    Wifi:
    
    [x] Enable 2.4 Ghz
    
    [x] Enable 5 Ghz
    
    2.4Ghz Channel [03] Try 1,6 or 11. 3 and other channels are not primary ones to use. Only used by the system. I use 1 and 40 here.
    
    5Ghz Channel [48]
    
    Security Options [WPA2-PSK [AES]]
    
    Advanced Wireless Settings 2.4GHz:
    
    [ ] Enable 20/40 MHz Coexistence
    
    [x] Enable WMM settings (2.4 GHz b/g/n/ax)
    
    CTS/RTS Theshold [64] Try 2307
    
    Preamble Mode [Automatic]
    
    Transmit Power [100%]
    
    Advanced Wireless Settings 5GHz:
    
    [x] Enable WMM settings (5 GHz a/n/ac/ax)
    
    CTS/RTS Theshold [64]
    
    Preamble Mode [Automatic]
    
    Transmit Power [100%]
    
    What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
    
    See above. House is 1500 Square feet but Sat 2 is placed in a separate (not in 1500 Square foot) location in a She-Shed / property is 6000SqFt
    
    My router is 40 feet from Sat1 hardwired, and sat2 is 30 feet from Sat1 (wireless backhaul to sat1). I’m on the latest Orbi firmware.
    
    Two sets of walls between sat 1 and sat 2. Multiple walls between Router and Sat 1 (hardwired)
    
    This size of home, only 1 RBS would be recommended.
    
    https://youtu.be/UR0viMLISz4
    
    The channels I have them on are based on WifiExplorer surveys to limit interference of closest neighbor wifi.
    
    I've tried 50% power, and the behavior persists. I've effectively tried 3 different iPhone 12's (my current pro before it was replaced, when it was replaced, and then a work iPhone 12) and this behavior exists/existed on all. Behavior did not exist on prior iPhone XR, wife's current iPhone 13, iPad 12.1 Pro (3rd gen), 14" Macbook Pro.
    
    I have not seen this behavior on my iPhone12 Pro Max or MacBook Pro 2018
    
    I have not tried dropping power to 25% -- I suspect this applies not only to the SSID broadcast but to the backhaul, yes? Not if ethernet connected. (if so, I'd imagine that sat2 would have throughput drop, and also have signal drop on Sat 1 from clients connected since it's on the far-end of the house from the router on the other side.
    
    Let try reducing the power on the RBR. I use 50% all the time on my primary Orbi and I have a 5000sq ft home. Plenty of coverage. RBS are ethernet connected as well.
    
    What CAT# lan cable is being used for the RBS from the RBR?
    
    There any kind of LAN switch in between the RBR and RBS?
    
    The setup is in a line -- router on far South-side of house; Sat1 hardwired to Router on far North-side of house (40 feet and multiple building materials between); Sat 2 off main-property in a She-Shed 30 feet southwest south of Sat1 (but with two thick walls between). Typically when I'm in my master BR adjacent to the bedroom where Sat1 is (but somewhat closer to Sat2), I see devices all connect to Sat1; I see all my devices inside the house connected to router when closer to the South side of the house; generally when I walk outside of my master BR or closer to the She-Shed and further North, I see the device switch to Sat2. When I lose connection, it tends to be when I walk from my master BR towards the living room router, then quickly back to my master BR -- I'm guessing the client or satellite flips out and can't maintain a lease (even if I've manually set the iPhone to a static IP I've reserved for my iPhone's MAC address having turned off private wifi feature). Either set a static IP address ON the phone or reserver an IP address for the phone ON the router. Do not use both methods at the same time.

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iPhone 12 Pro loses WiFi connection with RBR850