NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Issue after Software update for RBR750 and login issues
Hi
I just recently updated the firmware for my Orbi Satellite RBR750 (V4.6.14.92). After that, all connected devices information in the Orbi Apps are gone and now it is just shown as "N/A" and "Blocked" - see the attached. It is said "blocked" but all the connected devices are able to access the internet through Orbi Satellite. I guess the blocking device function does not work.
I am using Samsung S23 to access my Orbi Apps. I have rebooted the Orbi satellite and also re-installed my Orbi Apps on the phone. The issues are still there.
In addition, I am always unable to access the apps and website using username and password. They asked me to use one time verification method. I have changed my password many times. Why?
Pls help and thanks so much
3 Replies
Is the RBR using same version of FW? What version of FW is loaded there?
Have you powered OFF the RBR and RBS for one minute then back ON?
For the RBR750 and RBS750, there is newer FW available:
RBS need to be updated first then RBR lastly.
- I rebooted using the apps and also swtiched off the power for more than 1 min. I also re installed my Orbi App. It is still not working as before we updated the software. The product is below
https://netgearstore.sg/products/orbi-rbs750-wifi-6-mesh-system-add-on-satellite?variant=32182182805615¤cy=SGD&utm_medium=product_sync&utm_source=google&utm_content=sag_organic&utm_campaign=sag_organic&utm_term=&utm_campaign=Performance+Max&utm_source=adwords&utm_medium=ppc&hsa_acc=9761578850&hsa_cam=17412698141&hsa_grp=&hsa_ad=&hsa_src=x&hsa_tgt=&hsa_kw=&hsa_mt=&hsa_net=adwords&hsa_ver=3&gad_source=1&gclid=CjwKCAiA8NKtBhBtEiwAq5aX2O7xyLRnCMX_DNZfufuAFV6Kv9jNxFdK1bZ9xouI9eAMosgYxzGxXBoCSx0QAvD_BwEFactory reset and setup from scratch:
Walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
