Hi All, I have a very frustrating experience with one of 2 RBS850 Satellites. The Router reports the connection to both are good, most devices appear to connect to either satellite, and also to the router, EXCEPT when connected to ONE Satellite (the upstairs one), One Windows 10 PC, one Windows 10 Laptop, and occasionally my iPhone XR will connect to WiFi, but not be able to connect to the internet). Other devices work properly. If we move the devices to the other end of the house (other satellite) they work. If they connect to the router, they work! It is driving me nuts! Any advice? Many thanks, TackMan

Hi Mikey94025, and Community, My issue is resolved!! I wanted to share details to help others who may have the same issue. Summary: IF you have a device connected to a satellite via WiFI AND wired ethernet connection, it will cause the other satellite on your network to misbehave (they provide good WiFi connection, but cannot pass traffic to the Router). Solution: Disconnect the ethernet cable In my case my MacBook Pro, was connected via WiFi, and also used an eithernet connection via a docking station when it was at my main desk. This is why:-- I could never replicate the issue on my MacBook, as I disconnected it from the docking station to go to the misbehaving satellite- Swapping the satellites never helped, nor rebooting, nor resetting, nor repositioning the satellites etc etc. The "good" satellite was alway the one with my MacBook pro connected and the "bad" satellite was the other one It took me ages to find the issue, and it only struck me as I was trying to understand what was different between my 2 satellites. I spent ages with support, who suggested I try many things, but all those failed, until I discovered this. (I have asked the support team to flag the issue with their developers.) Mikey94025, maybe this is what is causing your issue? Kind regards, TackMan

FURRYe38 wrote:Well actually networking standards is to only have 1 connection per device. I've always used 1 connected on my Macs at a time. Not both. Possible problem in that either Mac is causing problems with both connections being connected at the same time or Orbi doesn't support having two connections to 1 device at the same time. Right, having two physical connections to a device is really bad, it can cause really odd problems with ARP address resolution on the local network and some services can get really confused by it. NFS, for example (and possibly other network file systems), gets really confused by responses coming in on a different network interface to the one the it originated on.

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What is the size of your home? Sq Ft?What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite It's up to devcies to pick and choose where they connect too...Not Orbi.Be sure the laptops wifi adapter drivers are up to date. Contact the mfr of this laptop for additional help and support regarding there product.

Hi Furrye38, Many thanks. In answer to your questions: What Firmware version is currently loaded? V3.2.18.1_1.4.14 (the latest)What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? It is an Arris CM8200, supplied by NBN for their HFC service Size of home: Large, 4 bedroom, 2 story.Distance to satellites: 10-15m (30-45ft). Router reports connection to satellites as good It's up to devcies to pick and choose where they connect too...Not Orbi: Yes, I know, but the issue is they work fine connected to the router, or one satellite, but when connected to the other satellite, they do not connect to the internet (even though they have a solid WiFi connection Be sure the laptops wifi adapter drivers are up to date. Contact the mfr of this laptop for additional help and support regarding there product: Yes, I am working on that, BUT the issue is that one NG satellite works well, and the other one doesn't, with the _same_ laptop. (ie when I move it close to one satellite and then the other, and track what it is connected to in the app). This implies there is something about one of the satellites. I have done a full factory reset of every device, and still no improvement? Any suggestions at the NG end?

Try swapping RBS locations with each other to see if the problem follows the 1 RBS...

Laptop and PC refuse to connect to satellite, but can connect to Router -- advice?

24 Replies

FURRYe38
Guru
Jul 03, 2021
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite

It's up to devcies to pick and choose where they connect too...Not Orbi.
Be sure the laptops wifi adapter drivers are up to date.
Contact the mfr of this laptop for additional help and support regarding there product.
- TackMan
  Tutor
  Jul 03, 2021
  Hi Furrye38,
  
  Many thanks. In answer to your questions:
  
  What Firmware version is currently loaded? V3.2.18.1_1.4.14 (the latest)
  What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? It is an Arris CM8200, supplied by NBN for their HFC service
  
  Size of home: Large, 4 bedroom, 2 story.
  Distance to satellites: 10-15m (30-45ft). Router reports connection to satellites as good
  
  It's up to devcies to pick and choose where they connect too...Not Orbi: Yes, I know, but the issue is they work fine connected to the router, or one satellite, but when connected to the other satellite, they do not connect to the internet (even though they have a solid WiFi connection
  
  Be sure the laptops wifi adapter drivers are up to date. Contact the mfr of this laptop for additional help and support regarding there product: Yes, I am working on that, BUT the issue is that one NG satellite works well, and the other one doesn't, with the _same_ laptop. (ie when I move it close to one satellite and then the other, and track what it is connected to in the app). This implies there is something about one of the satellites.
  
  I have done a full factory reset of every device, and still no improvement? Any suggestions at the NG end?
  - FURRYe38
    Guru
    Jul 03, 2021
    Try swapping RBS locations with each other to see if the problem follows the 1 RBS...
gaerg897
Aspirant
Aug 12, 2021
I am looking to see the complete details because my mobile is connecting with the satellite but laptop is having some issue pleasehelp me to solve the issue.

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Laptop and PC refuse to connect to satellite, but can connect to Router -- advice?