NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
login nolonger works RBR750
My system has been installed for about a month. I have logged in and set a password on the web admin interface and set many advanced options. Suddenly I can no longer log in. My phone app is still connected and I reset the password there to be sure I had it right. Given that it accepted the old password I know that it was right. Logging in with the new password does not work. Entering the serial number to reset the password gives me a prompt for security questions that I don't recall enabling or entering, but I gave what would have been the answers if I did. I am told it is not correct. Are there default answers to where you and your mother were born?
I don't recall if I backed up my settings, probably not, but is there a default file name I should search for on my computer?
Is there any way to backup from the app?
Any other things to try prior to a factory reset?
12 Replies
Wire connect a PC to the router and factory reset the router using the back push pin button. Hold it in for 15 seconds then let go. Wait for the WHITE led to slowly pulsate on top of the RBR, then log in to orbilogin.com or 192.168.1.1 using a web browser and walk thru the setup wizard. This time write down all important information for safe keeping later on.
Thanks for responding but I was looking for anything else I could do prior to reset. I have the info on my configuration, but I just want to try to avoid the hassle. Also is this a common problem where login stops working?
No common, however have seen it before.
If you never setup security questions or have done a factory reset and didn't answer the questions, you'll need to run thru this and get the information added so a recovery option can be used correctly. Thats why recovery is not working for you.
mikeubell wrote:
My system has been installed for about a month. I have logged in and set a password on the web admin interface and set many advanced options. Suddenly I can no longer log in.
Probably a silly question.....
Where does the login problem occur?
- The credential popup does not appear?
- You fill in the user name "admin" and the password, but then..... what happens?
- Error message?
- "nothing happens"?
- Pop up window just appears again?
Have you tried different web browsers?
The popup appears, I enter admin and the password, it appears again, enter again... I think on the 3rd try it goes to the reset password page. I enter my serial number, it accepts it and asks 2 challenge questions, which I don't seem to know the answers to. I don't recall the system ever asking me to set them, but my memory could be mistaken.
I have tried from different browsers on several devices.
You'll need to FR and walk thru the setup wizard with a PC and web browser. The wizard will ask you to fill in security questions during it's run.
