My RBK752 and one additional RBS750 satellite system has the same issue. My iPhone 13 pro would loss the internet connection or wifi connection occasionlly after walking through/between the satellites, and the router covery area is not affected. I have tried many ways to fix / configure the problem, including those mentioned above. The problem persists.

Ya I don't VLAN my system here. Probably why I didn't see it or don't see it. I kind of figured something was happening at the switch level. Not sure if the RBS are meant or support any kind of VLAN configurations between the RBR and RBS. Orbi systems are kind of particular when it comes to ethernet connected RBS. Been like this for a while. Even on Orbi AC. Mostly green ethernet and IGMP was problematic for Orbi AC back then. Not a lot of home users use VLANs for LAN side configurations. Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed. https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-SystemEnjoy. 📡

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? How many RBS doe you have deployed? What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡 What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.Any Wifi Neighbors near by? If so, how many? What CTS value are you using currently? Try 500 or 2347?

Firmwire: 4.6.8.5The orbi ax system is connected to Taiwan CHT modem/ONT model RTF8217, via PPPoEThe system include one RBR750 and two RBS750, using wired backhaul My home: Three floors, each floor 18.2 sq ft.The router is located on second floor and the satellites located on first and third floor. Channel: 2.4G: auto / 5G: 48I have tried to set the 2.4G power to 50% and CTS/RTS value to 2347 but the issue persists.

bassvic wrote: Firmwire: 4.6.8.5 The orbi ax system is connected to Taiwan CHT modem/ONT model RTF8217, via PPPoE The system include one RBR750 and two RBS750, using wired backhaul Are the RBS directly connected to the RBR in back or is there a patch panel or LAN switch in between? What is the distance between the router and 📡 satellite(s)? My home: Three floors, each floor 18.2 sq ft. <18 sq ft? Thats really a small place. Can you confirm the total size of the home? ####sq ft? The router is located on second floor and the satellites located on first and third floor. Turn OFF both RBS, does the phones keep connected or do they still disconnect from the RBR? Then turn one RBS back ON. Leave the 2nd RBS OFF. What happens here with the iphones? Channel: 2.4G: auto / 5G: 48 <Try setting channel 11 and 48. I have tried to set the 2.4G power to 50% and CTS/RTS value to 2347 but the issue persists. What iOS are you using on the iPhones?

Sorry, the area of one floor is 2109.7 sq ft. (14 x 14 m^2)iOS 15.5The wire backhaul is connected by switches, GS108Ev3 and GS308E.I've noticed that if I turn off one of the RBS, or set one of RBS to wireless backhaul, the system would get more stable.Iphone in router's wifi covering area has stable wifi connecting, regardless of the RBS status (turn on/off).

My iPhone 13 pro would loss the internet connection

14 Replies

FURRYe38
Guru
Jul 18, 2022
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

How many RBS doe you have deployed?

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

What CTS value are you using currently? Try 500 or 2347?
- bassvic
  Aspirant
  Jul 19, 2022
  Firmwire: 4.6.8.5
  The orbi ax system is connected to Taiwan CHT modem/ONT model RTF8217, via PPPoE
  The system include one RBR750 and two RBS750, using wired backhaul
  
  My home: Three floors, each floor 18.2 sq ft.
  The router is located on second floor and the satellites located on first and third floor.
  
  Channel: 2.4G: auto / 5G: 48
  I have tried to set the 2.4G power to 50% and CTS/RTS value to 2347 but the issue persists.
  - FURRYe38
    Guru
    Jul 19, 2022
    bassvic wrote:
    
    Firmwire: 4.6.8.5
    
    The orbi ax system is connected to Taiwan CHT modem/ONT model RTF8217, via PPPoE
    
    The system include one RBR750 and two RBS750, using wired backhaul
    
    Are the RBS directly connected to the RBR in back or is there a patch panel or LAN switch in between?
    
    What is the distance between the router and 📡 satellite(s)?
    
    My home: Three floors, each floor 18.2 sq ft. <18 sq ft? Thats really a small place. Can you confirm the total size of the home? ####sq ft?
    
    The router is located on second floor and the satellites located on first and third floor.
    
    Turn OFF both RBS, does the phones keep connected or do they still disconnect from the RBR?
    
    Then turn one RBS back ON. Leave the 2nd RBS OFF. What happens here with the iphones?
    
    Channel: 2.4G: auto / 5G: 48 <Try setting channel 11 and 48.
    
    I have tried to set the 2.4G power to 50% and CTS/RTS value to 2347 but the issue persists.
    
    What iOS are you using on the iPhones?

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My iPhone 13 pro would loss the internet connection