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32Chop's avatar
32Chop
Aspirant
Sep 17, 2020

My Orbi AX 6000 won't connect to google home

My AX6000 won't connect to my google home. I have the OrbiAX6000 .

6 Replies

  • plemans's avatar
    plemans
    Guru
    Sep 17, 2020
    I've seen others that have had issues putting some google home devices on 5ghz AX. have you tried connecting it to the 2.4gh?
    • 32Chop's avatar
      32Chop
      Aspirant
      Sep 19, 2020

      I don't know how to do that. I am completely not tech savy.

       

  • FURRYe38's avatar
    FURRYe38
    Guru
    Sep 17, 2020

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    Try disabling AX mode on the RBR...

    32Chop wrote:

    My AX6000 won't connect to my google home. I have the OrbiAX6000 .

     

    • 32Chop's avatar
      32Chop
      Aspirant
      Sep 19, 2020

      I am not tech savy. I have no idea how to do that.

      • ekhalil's avatar
        ekhalil
        Master
        Sep 19, 2020
        32Chop wrote:

        I am not tech savy. I have no idea how to do that.

        1. Open the Google Home app on your phone,
        2. Choose the Google Home device,
        3. Go to settings (the cog wheel).
        4. Find the setting "Let others control your cast media" and disable it.

         

        Also please let us know what device do you have between your Orbi and your internet plug? Any modems router? if yes what is the make and model of this device?

  • ekhalil's avatar
    ekhalil
    Master
    Sep 18, 2020
    32Chop wrote:

    My AX6000 won't connect to my google home. I have the OrbiAX6000 .

    I have almost all types of Google Home devices connected to my Orbi RBK852 with no issue:

    • 2 x Google Home
    • 3 x Google Home Mini
    • 1 x Google Nest Mini
    • 3 x Google Nest Hub

    Most of the time i see those devices connected to the 5GHz band. I have AX enabled.

    1. What modem/router do you have between Orbi and your ISP? Please check for double NAT.
    2. On the Google Home devices, please disable "Let others control your cast media" since this will make the each device broadcast it's own SSID which can cause much interference if you have many Google Home devices. I noticed that this can cause other devices at home not to work properly.