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Forum Discussion
Nest Thermostat and Lock unable to connect
I have RBR 850 with 2 satellites and have no connectivity issues with the exception of my Nest Thermostat and 2 Nest locks that will not connect. I have 6 Nest cameras, 2 Nest Hello connected with no issues. I contacted support and they had me use the IoT but that also did not work. I am able to connect each of these devices to my mobile hot spot where they connect and operate properly. When I switch them to the Orbi, they stay connected for about 2 minutes and then disconnect.
Hoping someone has some suggestions.
4 Replies
What Firmware version is currently loaded?
How is the IoT network configured?
Something to contact NEST support regarding there products.
Updated firmware last night to latest version.
IoT was configured to 2.4ghz per Netgear support
I have contacted Nest several times but it looks like an Orbi issue since I am able to connect to other networks.
What version number of FW is loaded?
How is the 2.4Ghz IoT network security configured? Try with NONE for security as a quick test to see if anything connects?
