I've seen the NG posting on here:We are aware of an issue affecting the Orbi RBK85x and RBK75x Series Mesh WiFi 6 Systems. Some customers can no longer access or manage their Orbi systems through the Orbi app or the web user interface. And the response:NETGEAR is gradually rolling out a fix to restore access to all Orbi RBK85x and RBK75x Systems. Unless we encounter unforeseen issues, the fix will roll out to all devices over the next 10 days. A small number of affected Orbi WiFi Systems might take longer to update.(BTW, 10 days is a long time to wait...) Maybe someone can explain how this might work. I can't access the control/management software on my RB750, either via connected web or app on IOS. So how can I or Netgear update my router?? THX for any help.

AOk - thx. I better understand the technical issues. But I think the philosophical issues are still not resolved: Orbi when it first came out was the first product line I believe that NG takes part in forcing updates on users systems. Theres been long historical complaints about it since the beginning since it's really never worked right. NG doesnt' seem listen very well. I believe after this last event. Maybe they will. Of course, it maybe too late. Apparently Netgear is confused as to who owns the equipment I thought I purchased from them. Apparently I'm only borrowing from them. Bad enough to make changes without asking. Even worse to not inform me of what they are doing. The posting from Netgear said they were going to do a "root cause analysis" of the problem. Their confusion on ownership seems like the root cause. Over it's life the RBR750 has been a pita. .

Thanks for the suggestion. I have tried to reset to factory but didn't seem to make any difference. I can try again.But my real question was how NG managed to cause this, and how they can fix it. I do not allow automatic firmware updates to the router. So how did they break mine??And since I no longer have access to the management part of the router, how can I fix it, even with NG's fix. I can't update the firmware.I think the real question is whether NG is updating my router firmware without asking or informing me?? MH

mark_e_h wrote: Thanks for the suggestion. I have tried to reset to factory but didn't seem to make any difference. I can try again. Try the method mentioned. Others have methoned pressing the reset button for 1 FULL minute then release. Got back in. But my real question was how NG managed to cause this, and how they can fix it. I belive it was the auto update process that broke peoples systems. Has had a long history of bad operation. Some of us already had v.2 FW loaded manually priort to NG auto updating. Mine was loaded about a week prior. Saw no log in issues with the web page. Still don't. Only issue now is Orbi app doesn't connect on any of my Orbi AX systems. I do not allow automatic firmware updates to the router. So how did they break mine?? Not sure you how your not allowing unless you run your system behind another router or firewall and blocking the NG services. And since I no longer have access to the management part of the router, how can I fix it, even with NG's fix. I can't update the firmware. Try the mentioned factory reset. I think the real question is whether NG is updating my router firmware without asking or informing me?? Orbi when it first came out was the first product line I believe that NG takes part in forcing updates on users systems. Theres been long historical complaints about it since the beginning since it's really never worked right. NG doesnt' seem listen very well. I believe after this last event. Maybe they will. Of course, it maybe too late.

I guess NG could brick your router, and not violate terms of what you agreed to. Which I think they came pretty close to doing..... foo....

Well, I must live right. Or something....Today management web pages are magically back. IOS app works also. A miracle! thx to all who answered..... Router now reports (if it matters) Firmware VersionV4.6.8.2_2.1.9 .

Netgear fix for not able to connect to management console

20 Replies

FURRYe38
Guru
May 25, 2022
Try a factory reset by pressing the reset button on the back of the RBR. Try 20 seconds then release. Have one wired PC connected to the back of the RBR. Disconnect the RBR from the ISP modem/ONT. Use a web browser and navigate to HTTP and 192.168.1.1 once you see the front LED slowly pulsates WHITE. Walk thru the setup wizard there. You can turn OFF the RBS while you do this.
- mark_e_h
  Star
  May 25, 2022
  Thanks for the suggestion. I have tried to reset to factory but didn't seem to make any difference. I can try again.
  But my real question was how NG managed to cause this, and how they can fix it.
  
  I do not allow automatic firmware updates to the router. So how did they break mine??
  And since I no longer have access to the management part of the router, how can I fix it, even with NG's fix. I can't update the firmware.
  
  I think the real question is whether NG is updating my router firmware without asking or informing me??
  
  MH
  - FURRYe38
    Guru
    May 25, 2022
    mark_e_h wrote:
    
    Thanks for the suggestion. I have tried to reset to factory but didn't seem to make any difference. I can try again.
    
    Try the method mentioned. Others have methoned pressing the reset button for 1 FULL minute then release. Got back in.
    
    But my real question was how NG managed to cause this, and how they can fix it. I belive it was the auto update process that broke peoples systems. Has had a long history of bad operation. Some of us already had v.2 FW loaded manually priort to NG auto updating. Mine was loaded about a week prior. Saw no log in issues with the web page. Still don't. Only issue now is Orbi app doesn't connect on any of my Orbi AX systems.
    
    I do not allow automatic firmware updates to the router. So how did they break mine?? Not sure you how your not allowing unless you run your system behind another router or firewall and blocking the NG services.
    
    And since I no longer have access to the management part of the router, how can I fix it, even with NG's fix. I can't update the firmware. Try the mentioned factory reset.
    
    I think the real question is whether NG is updating my router firmware without asking or informing me??
    
    Orbi when it first came out was the first product line I believe that NG takes part in forcing updates on users systems. Theres been long historical complaints about it since the beginning since it's really never worked right. NG doesnt' seem listen very well. I believe after this last event. Maybe they will. Of course, it maybe too late.
CrimpOn
Guru
May 25, 2022
mark_e_h wrote:

Maybe someone can explain how this might work. I can't access the control/management software on my RB750, either via connected web or app on IOS. So how can I or Netgear update my router??

The problem that has caused this frenzy is that a firmware update was pushed to thousands of 750 and 850 systems, which left the systems:

Continuing to function, with the exception that

Neither the Orbi 'app' nor the Orbi web interface functioned. i.e. users were effectively cut off from accessing or controlling the router.

Customers who do not use the Orbi app or the web interface are blissfully unaware of the problem.

Since these systems continue to function, they periodically 'check in' with Netgear looking for new firmware The updated firmware release is designed to restore access via the Orbi app and the web interface without the user doing anything except for perhaps rebooting the system.

Users who cannot wait for Netgear to push the new firmware can perform a Factory Reset as described by FURRYe38 and configure the system from scratch. If users have done very little configuration, that takes just a few minutes. Users who have spent hours configuring their systems are reluctant to go through that exercise again.

So, either (a) you do it yourself, or (b) Netgear will do it invisibly to you.

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Netgear fix for not able to connect to management console