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Forum Discussion
Netgear Orbi and MacBook Pro
Orbi Wifi 6 router (RBR850) frequently disconnects with the new MacBookPro. Interestingly, a friend of mine has the same combination and he is experiencing the same problem. It's frustrating that $600 router doesn't work and warranty on the product is very bad.
13 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What model Mac do you have?
What OSX version are you using?
What distance is the mac book from the RBR?
Is there a RBS850 online as well?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Does changing from CTS 64 to 2347 help any Under Advanced Tab/Advanced Settings/Wireless Settings
RAPA wrote:Orbi Wifi 6 router (RBR850) frequently disconnects with the new MacBookPro. Interestingly, a friend of mine has the same combination and he is experiencing the same problem. It's frustrating that $600 router doesn't work and warranty on the product is very bad.
Orbi firmware version is V3.2.16.6
ISP os Comcast.
Modem model is ARRIS Group, Inc. TG3482G.
MacBook Pro. model is 2.0GHz Quad-Core Processor with Turbo Boost up to 3.8GHz, 512GB Storage, Touch Bar and Touch ID. Bought July 2020.
Location doesn't seem to matter - I've kept the modem at the line of sight, same floor different room and different floor. Same issue
Channel is set to Auto.
What mode is your Arris modem working in Router or Modem only? If router, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
https://kb.netgear.com/26765/Disabled-Features-on-the-Router-when-set-to-AP-ModeWhat happens if you change CTS values from 64 to 2347 under Advanced Tab/Advanced Settings/Wireless Settings or disable AX mode on the RBR...
