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ArkAngel268's avatar
ArkAngel268
Follower
Nov 18, 2025

NETGEAR Orbi RBSE960 AXE11000 constantly dropping WiFi connection

Good day, 

I currently have 1 router and 3 satellite in my home which is 2200sqft. I have it on auto channels 

I have owned  the Orbi RBSE960 AXE11000 system since 2022

In 2023 all my WiFi devices keep dropping off the mesh network and it does the spinning icon to connect to the WiFi for about 30 minutes to one hour before finally connecting.

a work around I’ve try was to rename the WiFi network and I was able to finally connect back quickly since than every month I find myself having to rename the networks and I have to connect all 40 devices back to the new network.

this has gotten worse in 2024 I’ve contacted NETGEAR  they  sent me out a replacement router. This did not do. The issue in my house

i then purchased another satellite to see if i was dropping due to interference

I have been playing with the channels for a few months but the results are the same for all channels

the kitchen is a dead zone zero wifi while cooking.

should i just try another mesh system?

i was thinking about getting the new orbi but what if the same thing happens.

if anyone can help me figure out whats going wrong i would greatly appreacate it

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Does this happen with all RBS turned OFF? 

    How many devices in total is connected to the system? 

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? 
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

    IS IPv6 enabled on the RBR?

     

    What channels are you using on the RBR? 

     

    What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected. 
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite

    🛰

     

    For that size of home, the RBR would be enough, maybe ONE RBS out at 30 feet. 3 satellites is too much: https://youtu.be/UR0viMLISz4

     

    Please turn OFF two RBS and test.

     

    Be sure to disable any MAC Address randomizers on phones and pads while at home:
    NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities

     

    I currently have my 963 series online now and all is good with two RBS. However my home is 5k sq feet.