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Forum Discussion
NETGEAR Orbi RBSE960 AXE11000 constantly dropping WiFi connection
Good day,
I currently have 1 router and 3 satellite in my home which is 2200sqft. I have it on auto channels
I have owned the Orbi RBSE960 AXE11000 system since 2022
In 2023 all my WiFi devices keep dropping off the mesh network and it does the spinning icon to connect to the WiFi for about 30 minutes to one hour before finally connecting.
a work around I’ve try was to rename the WiFi network and I was able to finally connect back quickly since than every month I find myself having to rename the networks and I have to connect all 40 devices back to the new network.
this has gotten worse in 2024 I’ve contacted NETGEAR they sent me out a replacement router. This did not do. The issue in my house
i then purchased another satellite to see if i was dropping due to interference
I have been playing with the channels for a few months but the results are the same for all channels
the kitchen is a dead zone zero wifi while cooking.
should i just try another mesh system?
i was thinking about getting the new orbi but what if the same thing happens.
if anyone can help me figure out whats going wrong i would greatly appreacate it
5 Replies
Does this happen with all RBS turned OFF?
How many devices in total is connected to the system?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.IS IPv6 enabled on the RBR?
What channels are you using on the RBR?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite🛰
For that size of home, the RBR would be enough, maybe ONE RBS out at 30 feet. 3 satellites is too much: https://youtu.be/UR0viMLISz4
Please turn OFF two RBS and test.
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR CommunitiesI currently have my 963 series online now and all is good with two RBS. However my home is 5k sq feet.
thank you for your reply i have tried turning off 2 of the mesh satelite and the kitchen is still a dead zone
can you offer me advice on placement with the 30 feet my house is not that big for it to have dead spots
hoping that anything can improve my ongoing issues having a dead spot in my house has become extremely frustating.
Hello ArkAngel268 ,
Thank you for your response!
Absolutely, please navigate to the links provided below for placement recommendations for your Orbi Mesh system:
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-router-and-satellitePlease note that if you are only able to have the router on the edge of the network, you may have to set your network up for a daisy chain topology if there are compatibility issues.
Please navigate to the link below for additional information about daisy chain topology:
https://www.downloads.netgear.com/files/GDC/RBKE963/RBRE960_RBSE960_UM_EN.pdf (Page 19)Best,
Kevin
Community Team
Hello ArkAngel268 ,
Welcome to the NETGEAR Community!
I understand that you started having issues with your RBSE960 since 2023. However prior to that I would assume that your system was operating as expected. Please try updating your Orbi Mesh system to the latest firmware version 7.2.7.15 to resolve this issue.
Navigate to the link below for the firmware download file for your RBSE960:
https://www.netgear.com/support/product/rbse960For step-by-step instructions on how to manually update your RBK50 please navigate to the link below:
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-comBest,
Kevin
NETGEAR Community
