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Forum Discussion
Neville58
Sep 21, 2021Aspirant
Network map changes and satellite glowing blue
Hi, I'm new to this community but hoping someone can shed some light on this strange issue.
RBR850 - FW V4.6.3.16 and both RBS850 have FW V4.6.3.16
Orbi App is V2.11.6.0 on iPhone
Since installation about 6 months ago, everthing has been great, the perfomance of this set up has provided me with excellent service and connectiny for all my devices.
However, just a couple of days ago, I noticed that one of the RBS850 units was glowing blue. I checked on the App and saw that the network map layout has changed from being the RBR connecting directly to both RBS units in a 'star' format, to now showing the RBR connecting in a 'serial' format to the first RBS and then from that RBS to the next RBS? I also noticed that the connection lines shown on the network map keep changing from solid lines to dotted lines?
Thanks in advance for any insights on this.
8 Replies
- Neville58Aspirant
- Blanca_ONETGEAR Employee Retired
Hi Neville58
Welcome to NETGEAR Community!
Here's a reference What do the lines and colors in the Orbi Network Map mean : https://kb.netgear.com/000061800/
For iOS:
Solid line: Ethernet connection
Dashed line: WiFi connection
Green dot: Connected
Amber dot: Poor connection
Magenta dot: Not connectedIs the "Study" Satellite connected to the router via wired or wireless?
Please turn off both router and satellite and check if it will change the status.
For comparison, kindly access router Web UI > Attached devices and check Satellite connection status.
Regards,
Blanca
Community Team- jmbachAspirantI have the same thing since the last software update. Power cycling the whole system does not solve the issue.
Try a reset of the RBR and RBS, leave off for 1 hour or do this over night then setup in the morning. See if a longer power off cycle helps with a reset. Press the reset button for 15 seconds then release. Pull the power adapter after the front LED starts rto blinnk WHITE.
jmbach wrote:
I have the same thing since the last software update. Power cycling the whole system does not solve the issue.
- busjenAspirantI have the same problem with the satellite glowing blue sometimes, this problem came with the last update
Try a reset of the RBR and RBS, leave off for 1 hour or do this over night then setup in the morning. See if a longer power off cycle helps with a reset. Press the reset button for 15 seconds then release. Pull the power adapter after the front LED starts rto blinnk WHITE.
busjen wrote:
I have the same problem with the satellite glowing blue sometimes, this problem came with the last update