NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Neville58's avatar
Neville58
Aspirant
Sep 21, 2021

Network map changes and satellite glowing blue

Hi, I'm new to this community but hoping someone can shed some light on this strange issue.

RBR850 - FW V4.6.3.16 and both RBS850 have FW V4.6.3.16

Orbi App is V2.11.6.0 on iPhone

 

Since installation about 6 months ago, everthing has been great, the perfomance of this set up has provided me with excellent service and connectiny for all my devices.

 

However, just a couple of days ago, I noticed that one of the RBS850 units was glowing blue. I checked on the App and saw that the network map layout has changed from being the RBR connecting directly to both RBS units in a 'star' format, to now showing the RBR connecting in a 'serial' format to the first RBS and then from that RBS to the next RBS? I also noticed that the connection lines shown on the network map keep changing from solid lines to dotted lines?

 

Thanks in advance for any insights on this.

8 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired

    Hi Neville58

     

    Welcome to NETGEAR Community!

     

    Here's a reference What do the lines and colors in the Orbi Network Map meanhttps://kb.netgear.com/000061800/

     

    For iOS:
    Solid line: Ethernet connection
    Dashed line: WiFi connection
    Green dot: Connected
    Amber dot: Poor connection
    Magenta dot: Not connected

     

    Is the "Study" Satellite connected to the router via wired or wireless? 

    Please turn off both router and satellite and check if it will change the status. 

    For comparison, kindly access router Web UI > Attached devices and check Satellite connection status. 

     

    Regards,
    Blanca
    Community Team

    • jmbach's avatar
      jmbach
      Aspirant
      I have the same thing since the last software update. Power cycling the whole system does not solve the issue.
      • FURRYe38's avatar
        FURRYe38
        Guru

        Try a reset of the RBR and RBS, leave off for 1 hour or do this over night then setup in the morning. See if a longer power off cycle helps with a reset. Press the reset button for 15 seconds then release. Pull the power adapter after the front LED starts rto blinnk WHITE.


        jmbach wrote:
        I have the same thing since the last software update. Power cycling the whole system does not solve the issue.

         

  • I have the same problem with the satellite glowing blue sometimes, this problem came with the last update
    • FURRYe38's avatar
      FURRYe38
      Guru

      Try a reset of the RBR and RBS, leave off for 1 hour or do this over night then setup in the morning. See if a longer power off cycle helps with a reset. Press the reset button for 15 seconds then release. Pull the power adapter after the front LED starts rto blinnk WHITE.


      busjen wrote:
      I have the same problem with the satellite glowing blue sometimes, this problem came with the last update