New Features: 03/24/2022 SPC support for clients connected to guest network. DHCP Option 60&61 support for ISP internet & IPTV connectivity. Enhancements: Singapore password requirement enhancement. Security Fixes: Fixes security vulnerabilities. For more information about security vulnerabilities, visit https://www.netgear.com/about/security/. Bug Fixes: Fixes the issue where satellite LED ring will randomly light solid blue Fixes the orbilogin.net access issue when DoH (DNS over HTTPS) is enabled Various SPC bug fixes Various other bug fixes Download Link: This is official release, not beta. https://www.netgear.com/support/product/rbk752.aspx#download Firmware Update Instructions: To update your product’s firmware, follow the instructions in your product’s user manual. To find your user manual, visit https://www.netgear.com/support/, enter your model number in the search box, and click the Documenta... If you manually update, be sure to update the RBS first, then RBR lastly. https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satelli... https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-co... NOTE: Update the RBS first, then the RBR lastly. After the FW files are loaded and the RBS and RBR are ready, power OFF the RBS and RBR for 2 minutes then back ON. Unplug the power adapters from the power wall outlet. A factory reset maybe needed if problems are encountered: https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings This article applies to: Orbi (6) RBK752 RBK753 RBK753S RBK754 RBR750 RBS750 Let us know how it works for you in this thread please.

I'd highly recommend the "chucking them in the trash" road. I picked up a set of Eero Pro 6 and have not looked back. I finally chucked my 752s after being perpetually frustrated by constant disconnects and related connectivity issues making them effectively unusable (like many people in the various prior threads have described). I don't have time to deal with unplugging or factory resetting them every day, or answering the same garbage canned questions about home size, channels, etc. We have tried all of that and I am not disabling the key features I bought the system for. It is clearly and indisputably a software issue since they used to function flawlessly, but if netgear would rather stick their heads in the sand rather than address it, that's fine. I 'll bring my business (and my corporate/enterprise business) elsewhere -- the eero pro 6 works flawlessly 🙂

I have CBK752 (CBR750 -Firmware Version V4.6.5.8_2.0.54 and RBS750) Updated RBS750 from Firmware Version : V4.6.7.5 to v4.6.7.13. Didi not work well at all !!! Wireless Backhaul - RBS750 did not sync with CBR750Wired Backhaul - RBS750 "maybe" synced with CBR750, however Web Admin UI showed disconnected and did not give it an IP addressAfter trial and error got the IP address and logged into RBS750 Web UIRBS750 Username/Password did not sync with CBR750 and was default (admin/password)Tried this a few times, and after a couple of hours gave up. Disaster - Rolled back to V4.6.7.5. Do not know how Netgear does QA testing during alpha, beta testing and prior to release. CBK752 firmwares have been buggy since August 2021 and the last good versions I recall being:CBR750 (Orbi Cable Router) Firmware Version 3.2.18.2RBS750 (Orbi Satellite) Firmware Version 3.2.18.1Blanca_O - Please let mw know if the Netgear team needs any help with testing CBK752(CBR750+RBS750).cc: FURRYe38 , plemans

RBS750 is connected wireless (another person owns the at&t dsl connection and the router is in that office, which is ~30 feet from the RBS750). I originally updated the firmware from the Orbi app. Since then, the satellite goes into infinite loop of flashing white lights for 10+ minutes at a time, connects for a few minutes.... then lather, rinse, repeat. Kills all my work. I've tried two factory resets, downgrading the firmware (on the satellite, via the web interface), upgrading the firmware (on the satellite, from the app) again. Turning things off, turning things on. Nothing works. What other kind of troubleshooting should I be doing? If there was a log that would tell me WTF the satellite thinks it is doing when the flashing white lights come on every few minutes to break my connection, that would be helpful. I guess I will try to downgrade both the satellite and the router firmware and see if that works. Honestly, given the size of the building I am in the router shouldn't really even need the satellite to give me a stable connection, but the signal is terrible just a couple doors down on the same floor. With the satellite in the same room as I work, before the firmware update, things weren't fabulous, but I could tolerate it and have video calls. But even then, when things were "working", when I checked in the Orbi app which device I was connecting to, it would constantly hop from the Satellite (5 feet away) to the Router (35 feet away)... even though a continuous connection to the Router is not good service. Why can't it just stick to the closest device with the obviously stronger signal? (before this white light fiasco) Orbi has been a huge disappointment and if this continues I guess I will just scrap these and be done with Netgear brand for good.

Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed. https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System Jimbo84 wrote: Managed to grab some time this evening, so went ahead with the upgrade. I did the upgrade manually. Followed the steps provided, and I updated the RBS first (with the correctly named RBS .img file). Waited for that to reboot and come back up. I then updated the RBR (again making sure to select the correctly named .img file). Once that rebooted and came back I then went and turned off / unplugged from the mains both the RBR and RBS. I waited a good few minutes, then powered on the RBR and then about 60s later I went and turned on / plugged back in the RBS. I went away and had some dinner and when I came back I logged in to check how things were. Everything was fine. All devices re-attached. Console working properly. Firmware reporting correctly. Happy days. 🙂 I'll report back should I notice any issues through normal usage. Thanks.

All is good, firmware updated smoothly. I’ve been testing the guest network for several hours and can’t seem to replicate and hiccups browsing websites on my tablet. I guess we’ll see what experience my son and his friend run across tomorrow with their devices. Thanks for your help! FURRYe38

New - RBR750 / RBS750 Firmware Version 4.6.7.13 Released

183 Replies

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RockTheGlobe
Apprentice
Apr 02, 2022
Failed part of the way through, and now I'm unable to use one of my satellites. I started the process with one of my RBS750 satellites, and for some reason, the update didn't take. The system is unable to see this satellite, and when I've tried to factory reset the satellite, the factory reset doesn't take either -- the satellite just boots up and acts like it's connecting normally to my RBK750, but the system doesn't "see" the satellite, even with multiple reboots of both RBS750 and RBK750. That said, my network can still *access* the satellite (since I have a Synology NAS attached to it that I use for Time Machine backups, and backups have been occurring normally and I can access files on the NAS through my Mac), but Orbi thinks it doesn't exist.

I don't want to factory reset the RBK750 and the other RBS750 because I don't want to lose access to the rest of the network given that the factory reset isn't working on my initial satellite.
- FURRYe38
  Guru - Experienced User
  Apr 02, 2022
  Can you connect the RBS with a ethernet cable to the back to the RBR and log into the RBSs web page and send it's FW file on the RBS web page with a wired PC and web browser?
  
  RockTheGlobe wrote:
  
  Failed part of the way through, and now I'm unable to use one of my satellites. I started the process with one of my RBS750 satellites, and for some reason, the update didn't take. The system is unable to see this satellite, and when I've tried to factory reset the satellite, the factory reset doesn't take either -- the satellite just boots up and acts like it's connecting normally to my RBK750, but the system doesn't "see" the satellite, even with multiple reboots of both RBS750 and RBK750. That said, my network can still *access* the satellite (since I have a Synology NAS attached to it that I use for Time Machine backups, and backups have been occurring normally and I can access files on the NAS through my Mac), but Orbi thinks it doesn't exist.
  
  I don't want to factory reset the RBK750 and the other RBS750 because I don't want to lose access to the rest of the network given that the factory reset isn't working on my initial satellite.
  - RockTheGlobe
    Apprentice
    Apr 02, 2022
    >>Can you connect the RBS with a ethernet cable to the back to the RBR and log into the RBSs web page and send it's FW file on the RBS web page with a wired PC and web browser?
    
    What's the RBS web page URL? Is it just orbilogin.net, or is that only for the router?
jordand
Star
Apr 05, 2022
For anyone who was on v3 (like I was) and enjoying stability, if you're thinking that this version resolves any of the instability problems between satellites, it doesn't, at least not for me.

This is the same buggy v4 firmware, except the WiFi drops more often, they've only stopped the lights from coming on so you don't notice the issue as much. I upgraded and downgraded back to the old version within 2 days. Unstable trash firmware.

I reverted back to V3.2.16.22_1.4.9, and my network is stable again. If you need help downgrading, let me know. Happy to help anyone!
- bdsmith63
  Apprentice
  Apr 05, 2022
  I have heard of a lot of buggy installations of 4.6.7.13, surprisingly, I have had no issues, it definitely solved my guest network issues and that is a great help — so my kids and grandkids are not complaining that their devices aren’t working.
  
  Perhaps some of these buggy installations are equipment related? It does sound like Netgear really needs to get on the playing field and stop released crappy firmware updates before thoroughly testing them for reliability across all platforms and scenarios.
  - jordand
    Star
    Apr 05, 2022
    Yeah, what's weird is, as soon as I revert back to v3, my whole setup is perfect. Everything is stable even at factory defaults. v4.* requires so much tinkering and it's still horrible.
    
    It can't be hardware if a particular version works perfectly, right?
HoverDonkey
Aspirant
Apr 08, 2022
i've been mega-stable running firmware V4.6.7.5_2.1.7.

Uptime of more than 40 days with everything running smoothly. It's a beta version, but it's working really well for me!
d700
Apprentice
Apr 10, 2022
After period of stability, random router reboots have returned. I’ve upgraded manually to this latest firmware and have had one reboot in 3 days. I’ve got router and hardwired switches on the same ups with battery backup, so I know it’s not power. Everything else works great.
d700
Apprentice
Apr 10, 2022
Maybe Netgear should offer a stripped down firmware, remove the nanny and security subscription stuff. Would simplify the build and test. NG will never get my money for those anyway, it’s bloatware.
- bdsmith63
  Apprentice
  Apr 10, 2022
  Not a bad idea, so my Netgear Bitdefender subscription will renew in early May. Do you think it’s not worth renewing? Occasionally, I get alerts that my router blocked a phishing attempt, etc., and seems to make me feel secure on my network.
  - Theobuck
    Apprentice
    Apr 10, 2022
    If we were using The Orbi system for playing games or social media, it wouldn’t be a big issue. But this essential for our job !! We both work from home. Poorly tested updates are a hindrance on our bottom line.
RockTheGlobe
Apprentice
Apr 15, 2022
Yeah, still having issues with this FW version. One of my satellites is showing status as "Disconnected" on my Attached Devices list, but I know it's connected to the network because our Synology NAS is attached to it; our Macs continue to successfully and wirelessly back up to the drive via Time Machine and I can access the NAS and files on it through Finder. I've already completely rebooted the entire network (router, satellites and cable modem) with no success in getting it to reconnect in the Attached Devices list, and I'm unable to factory reset the satellite... it just doesn't take -- every time I try, it just boots up and seemingly connects normally to the Orbi network.
- FURRYe38
  Guru - Experienced User
  Apr 15, 2022
  Has the RBR been factory reset since you updated?
  
  You might leave it for now. If it's working otherwise and only showing the RBRs web page as disconnected. Possible issue on the RBR web page rather then the RBS. If this isn't blocking anything, I'd leave it for now.
  
  RockTheGlobe wrote:
  
  Yeah, still having issues with this FW version. One of my satellites is showing status as "Disconnected" on my Attached Devices list, but I know it's connected to the network because our Synology NAS is attached to it; our Macs continue to successfully and wirelessly back up to the drive via Time Machine and I can access the NAS and files on it through Finder. I've already completely rebooted the entire network (router, satellites and cable modem) with no success in getting it to reconnect in the Attached Devices list, and I'm unable to factory reset the satellite... it just doesn't take -- every time I try, it just boots up and seemingly connects normally to the Orbi network.
exlemor22
Aspirant
Apr 17, 2022
SOLVED

Hi there,

I just tried to update from firmware v4.6.7.5 to v4.6.7.13 and started as instructed by RBS750 but when I try to do a manual update on RBS750 ---> I get

Firmware upgrade failed. Please check your file.

So now what do I do ;(

THANK you [ I don't use Auto-Update which rarely finds an update anyways].

I'm of course connected to the correct network - using WPA3-Personal if that matters.

Cheers,

Emmanuel.

==============

SOLVED, I re-downloaded the file and they worked fine.
- CrimpOn
  Guru - Experienced User
  Apr 17, 2022
  You were careful to select the RBS firmware file rather than the RBR file, correct?
- FURRYe38
  Guru - Experienced User
  Apr 18, 2022
  Also it's recommended to use a wired LAN cable connection with a PC to the RBS or RBR when doing Manual FW updates.
  
  exlemor22 wrote:
  
  SOLVED
  
  Hi there,
  
  I just tried to update from firmware v4.6.7.5 to v4.6.7.13 and started as instructed by RBS750 but when I try to do a manual update on RBS750 ---> I get
  
  Firmware upgrade failed. Please check your file.
  
  So now what do I do ;(
  
  THANK you [ I don't use Auto-Update which rarely finds an update anyways].
  
  I'm of course connected to the correct network - using WPA3-Personal if that matters.
  
  Cheers,
  
  Emmanuel.
  
  ==============
  
  SOLVED, I re-downloaded the file and they worked fine.
  - Theobuck
    Apprentice
    Apr 18, 2022
    These get so much replies which was solved?
SGDH
Aspirant
Apr 26, 2022
Hi All,

I did the updates as per first post and all appears ok, the 2 satellites updated together, however when I checked all after also doing the RBR, the firmware versions on the 2 satellites are different, which seems impossible as they both updated from the same file. Anyone else seen this?

Thanks
- SGDH
  Aspirant
  Apr 26, 2022
  I don't think my screen shot worked. My point is i updated both satellites together using manual process and one updated 4.6.7.13 and the other 4.6.7.14. Surely a strange situation? I tried again and it made no difference
  - FURRYe38
    Guru - Experienced User
    Apr 26, 2022
    To correctly manually update the one RBS, you would need to download the RBS fw file, unpack the FW.zip file. Log into the IP address given to the RBS and use the RBS web page directly to send the FW file to the RBS.
    
    SGDH wrote:
    I don't think my screen shot worked. My point is i updated both satellites together using manual process and one updated 4.6.7.13 and the other 4.6.7.14. Surely a strange situation? I tried again and it made no difference
FURRYe38
Guru - Experienced User
Apr 27, 2022
All Orbi AX 7 series users, new FW is available:

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR750-RBS750-Firmware-Version-4-6-8-2-Released/td-p/2217844/jump-to/first-unread-message

Please post about any experiences in that thread after loading it up.

Good Luck.

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New - RBR750 / RBS750 Firmware Version 4.6.7.13 Released

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