NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
New Online Update 4.6.3.16 (RBR850/RBS850)
Just did a downgrade from 4.6.3.9 to 3.2.18.1, factory resetted and I see Netgear are pushing an update automatically to 4.6.3.16. (see attached screenshot)
This firmware is not available as an official manual update as the latest one on their downloads page is 4.6.3.9.
Has anyone updated to this firmware yet? Is it a different firmware to the beta firmware 4.6.3.16?
FURRYe38 wrote:v3.2.11.2 was last version with telnet in the debug.htm UI.
jayeshm wrote:Thanks.
I will throw it up in my guest room and see how it holds up for a few days.
Just for checking, if one has to stick with a 3.xx firmware which one do you personally recommend?
Firstly thanks for all the help furry. You have been patiently helping everyone here, and while i was being sarcastic earlier, your help is much appreciated.
Using PFsense i threw up on an old nuc, i was able to block all updates and manually shift to 3.2.18xx which is the last v3 update. So far it seems to work. Taking your advice i reset them entirely, kept them off for half a day, and then plugged them back in and added them back. I think one of my satellites is a bit wonky, since it oddly loses connection once in a while, but the rest of them seem to be holding up fine.
I have been able to successfully block updates via pfsense, since whenever i check via firmware updates manually, it gives a connection error. I looked up all the names suggested here in the various threads and added all of them to a small blocklist.
189 Replies
Mine auto-upgraded to 4.6.3.16 and I was having the same issues as users with the 750 series units in other threads. I downgraded back to 4.6.3.9 and it seems a little more stable but not like before. When I get back home I will do a reset on 4.6.3.9 and see if that resolves the stability issues.
I have attached this firmware's release notes here. It also answers my question on the beta forum as to why remote management was removed. If you are foreseeing the possiblity of useing remote management as an option, please enable it before upgrading as the release notes suggest (i personally prefer it to the mobile app).
It really looks like NG have pushed this update as an "urgent fix" to 4.6.3.9 as it does not appear on their downloads page.
I've been using the beta v16 and it's been working well for me on my 853 series...
NG sometimes pushes FW to Orbis before posting up on there download site. I presume we may see the download site updated soon though. I believe the fixes seen on beta will be put same on the release once that hits.
pickwit wrote:
Just did a downgrade from 4.6.3.9 to 3.2.18.1, factory resetted and I see Netgear are pushing an update automatically to 4.6.3.16. (see attached screenshot)
This firmware is not available as an official manual update as the latest one on their downloads page is 4.6.3.9.
Has anyone updated to this firmware yet? Is it a different firmware to the beta firmware 4.6.3.16?
FURRYe38 wrote:I've been using the beta v16 and it's been working well for me on my 853 series...
NG sometimes pushes FW to Orbis before posting up on there download site. I presume we may see the download site updated soon though. I believe the fixes seen on beta will be put same on the release once that hits.
pickwit wrote:Just did a downgrade from 4.6.3.9 to 3.2.18.1, factory resetted and I see Netgear are pushing an update automatically to 4.6.3.16. (see attached screenshot)
This firmware is not available as an official manual update as the latest one on their downloads page is 4.6.3.9.
Has anyone updated to this firmware yet? Is it a different firmware to the beta firmware 4.6.3.16?
I'm going to bite the bullet and upgrade and report back any issues.
- No issues here. Orbi app reported an update to firmware and asked if I wanted to install. Install went according to plan via the app and all working well. No issues as yet - full wireless speed everywhere 300/50 internet.
Running RBK852 in router mode with Armor activated and guest SSID, 2 static IP addresses.
Just installed right over 4.6.3.9 no factory reset required.
Maybe I just got lucky!
Well - thanks for this thread and the one in the 7xx area. Woke up today to find wifi network issues. Web pages not reacting as they should, slowness all around. Speed tests reported about 25 Mbps with devices and Orbi reporting 54 Mbps connectivity. Hardwired connectivity was okay. WHOA that was bizarre.
Have FIOS 1 Gb. Did the whole troubleshooting thing - bouncing all routers and APs - even going back to bounce the ONC. Nothing helped. Finally did a factory reset which seemed to return my connectivity to normal. Have to laugh, though - the speed test is still jacked. "Supposed" to be fixed in this update.
Wonder what the deal is with thiis update? Would also love for Netgear to advise people the update is coming. Jerks.
I see you have a 8 series system. One thing you can do prior to a FR is powering OFF the ISP Modem, RBR and RBS for 2-3 minutes then back ON.
If your system is back up and running, Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
N3tworkDud3 wrote:
Well - thanks for this thread and the one in the 7xx area. Woke up today to find wifi network issues. Web pages not reacting as they should, slowness all around. Speed tests reported about 25 Mbps with devices and Orbi reporting 54 Mbps connectivity. Hardwired connectivity was okay. WHOA that was bizarre.
Have FIOS 1 Gb. Did the whole troubleshooting thing - bouncing all routers and APs - even going back to bounce the ONC. Nothing helped. Finally did a factory reset which seemed to return my connectivity to normal. Have to laugh, though - the speed test is still jacked. "Supposed" to be fixed in this update.
Wonder what the deal is with thiis update? Would also love for Netgear to advise people the update is coming. Jerks.
After updating my RBK852 system to version V4.6.3.16_2.0.51 satellite wouldn't connect to router. Only after erasing satellite (2 times) and router I was able to sync both systems again.
I now face another problem: when the router is in "router mode" i can see 1 attached sattelite and N attached devices in the orbi web home page (right most tile) but as soon as I put the orbi in "AP mode" the attached satellite disapears from the home page (it is also invisible in firmware update page) but it is still visibile in the detailed attached devices page (the one where backhaul status quality is displayed).
I know that both pages do ajax requests and that requests to get_attached_devices result in:
{ "satellites": [ { "mac": "XXXXXX", "type": "Router", "model": "RBS850", "name": "Orbi Satellite-1", "ip": "192.168.3.45", "connectionType": "Wired", "connectionImg": "img/wiredConnection.png", "ConnectedOrbi": "Orbi Router", "backhaulStatusStyle": "TextGreen", "backhaulStatus": "Good", "category": "0", "status": 255, "sat_type": 1, "led_status": 0, "led_brightness": 0, "led_sync": 0, "voice_reg": "", "ConnectedOrbiMAC": "XXXXX" } ],whereas requests done to basicstatus.cgi result in:
{ "internet": 0, "internet_head": "STATUS", "internet_text": "GOOD", "satellites_num": 0, "devices_num": 27 }Is this a webinterface glitch or does this cause problems with device not routing automatically between nodes?
I've tried changing wifi parameters in the router and after a few seconds those were synced to the satellite
I am having the exact same issue as N3tworkDud3, especially with the Orbi reporting 54 megabits per second connectivity to each device. Before this firmware update 802.11ac and 802.11ax devices were getting normal speeds (500 megabits or higher). Has anyone been in touch with support to report this issue? This is with an AT&T Fiber 1 gigabit per second connection. If anyone from the Netgear Support team can PM be for more data to look into this issue that would be greatly appreciated. See screenshots for hardwired and Wi-Fi speeds.
Another screenshot...
I've been on 4.6.3.16 for the past week without issues. Definitely more stable in my case than 4.6.3.9 was. Did power down everything, including the modem, after the update, and everything has been running smoothly since. Also upgraded my buddies RBK752 last week with same results. I did not do a clean install from .9 to .16 but plan on doing so in the next couple of weeks.
I must applaud Netgear, this firmware completly borke wired backhaul and now the system is completly useless, BRAVO.
One would think this is one of the main thing to test before release a firmware upgrade....
In addition, the router does not want to be downgraded to 3.2.18 where at least this was working properly, anyone knows how to do this when you are stuck with this page....
How did it break your wired back haul? Whats happening?
Wired back haul working for me on v16:
https://community.netgear.com/t5/Orbi-WiFi-6/New-V4-6-3-16/m-p/2140064/highlight/true#M19926
Power OFF the RBR and RBS?
Ensure the RBS are updated and using same version of FW?
Factory reset the RBR and RBS and setup from scratch?
RBS directly connected to the RBR or is there a LAN switch in between?
aberthil wrote:
I must applaud Netgear, this firmware completly borke wired backhaul and now the system is completly useless, BRAVO.
One would think this is one of the main thing to test before release a firmware upgrade....
In addition, the router does not want to be downgraded to 3.2.18 where at least this was working properly, anyone knows how to do this when you are stuck with this page....
Update on my situation - the status of the Backhaul was poor. I have never seen a status other than good in the time I've had this system installed (over a year).
I decided to go ahead and reset the satellite and re-pair it to the RBR. Just in case it had a problem like the RBR did. I reset and re-paired the RBS to RBR. Seemed to fix it, but I'm noticing the Backhaul status is actually changing from Poor to Good and back. I see Poor more than Good.Went to the RBS to see if I could reboot it remotely, just to see if after the process yesterday, it needed to reboot again. Nothing was connected to it. No option on its web page. Went to the debug page. Strange thing - it reported the device as an RBS 750, not 850. The main page does state it's an RBS850. Wonder if this is an indication of our issues with satellites - the firmware doesn't identify the hardware correctly?
I checked the debug page of the RBR and it does identify as the RBR850 correctly.So the actual RBS is a 850? Log into the RBS web page and confirm it's a 850...
What is the distance you have the RBS place from the RBR? Try moving the RBS closer to the RBR, maybe on a edge of wifi signal is at Poor and Good and moving it closer may fully get it into good.
You might do a reset on the RBR and RBS as well...
N3tworkDud3 wrote:
Update on my situation - the status of the Backhaul was poor. I have never seen a status other than good in the time I've had this system installed (over a year).
I decided to go ahead and reset the satellite and re-pair it to the RBR. Just in case it had a problem like the RBR did. I reset and re-paired the RBS to RBR. Seemed to fix it, but I'm noticing the Backhaul status is actually changing from Poor to Good and back. I see Poor more than Good.Went to the RBS to see if I could reboot it remotely, just to see if after the process yesterday, it needed to reboot again. Nothing was connected to it. No option on its web page. Went to the debug page. Strange thing - it reported the device as an RBS 750, not 850. The main page does state it's an RBS850. Wonder if this is an indication of our issues with satellites - the firmware doesn't identify the hardware correctly?
I checked the debug page of the RBR and it does identify as the RBR850 correctly.Furrye38 - I appreciate the input but this thread is about the firmware update and issues with it. I can assure you the RBS is an 850. I bought the RBK850 with one RBR850 and one RBS850. When I said "The main page does state it's an RBS850" right after saying the Debug page said RBS750 - it meant I went to the RBS web page for crying out loud.
Also - the distance has NOT changed at all in the time I've had this system. The ENTIRE time the backhaul reported Good.
Please - whatever Netgear did to the firmware was negligant. Maybe take a breath and consider what people are saying - read to understand - and consider the link back to the firmware update the night before.
Thanks.
I see they have now posted this firmware on the website. I recommend those of us who no longer have support go vote the firmware down and in the comments box, let them know how you feel about the firmware. In my comment, i asked them to come to the community and look at the issues people are posting about. Here's a direct link:
https://kb.netgear.com/000064038/RBR850-RBS850-Firmware-Version-4-6-3-16?language=en_US#
Oh - and in case someone from Netgear Orbi product support acutally comes here to read any of this:
- Fixes the issue where the speed test shows incorrect results.
Yeah - NO IT DOESN'T!!!!! You keep saying it does - but the majority of the time it does NOT. When the app or web page reports a slower speed than what I get on a device connected to the router/satellite, there's a problem. When the speed reported by a device directly connected to the router reports higher numbers than the app or web page, there's a problem. This issue has existed since Oct 2020.
Who's running this product group anyway? A hiigh school kid? Heck - maybe a high school kid could do a better job, what am I saying........
This update has been absolutely terrible for me. Devices will not gracefully roam between the router and satelite. Instead, they just drop connection and usually won't automatically reconnect. iPhones rarely stay connected, even when not moving around.
I didn't even want this update. 3.2.18.233 was working perfectly for me, but the system decided to update itself. It should be the user's choice if they want to update, specifically to avoid issues like this.
You can go back to v3:
GoldenRetroGame wrote:
This update has been absolutely terrible for me. Devices will not gracefully roam between the router and satelite. Instead, they just drop connection and usually won't automatically reconnect. iPhones rarely stay connected, even when not moving around.
I didn't even want this update. 3.2.18.233 was working perfectly for me, but the system decided to update itself. It should be the user's choice if they want to update, specifically to avoid issues like this.
A complex series of workarounds to force a firmware downgrade and block automatic updates (both things that Netgear don't officially support) isn't the solution most users are looking for.
In my case, as I am using the Orbi in AP mode and my router doesn't allow individual sites to be blocked at router level, it's not even a workable solution, as the system will simply "upgrade" itself again.
Netgear needs to fix this, urgently.
I'm currently on 4.6.3.9. I noticed the following within the Online Update page tonight -- how is this possible (i.e., router being offered update to 4.6.3.16 but satellites offered 3.2.16.6)?? Boy, if I were to hit the "Update All" button, I'm sure I'd have quite a problem....
Quaksyx wrote:I'm currently on 4.6.3.9. I noticed the following within the Online Update page tonight -- how is this possible (i.e., router being offered update to 4.6.3.16 but satellites offered 3.2.16.6)?? Boy, if I were to hit the "Update All" button, I'm sure I'd have quite a problem....
I think the simple answer is that they butchered this release. There was obviously a reason they felt the need to rush this out, but in doing so they've created quite a mess.
I still do not understand why Netgear does not publish a new release which will be actually the old V3 release. In that way we will be all fine and they will get more time to fix the problem. In this way they are only producing more anger and loosing customers.
- For everyone who wants netgear to stop forced firmware updates please visit and comment on this thread:
https://community.netgear.com/t5/Idea-Exchange-For-Home/Stop-unscheduled-firmware-updates-in-Orbi-AX/idc-p/2143529#M3734
