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Flash13's avatar
Flash13
Aspirant
Jun 20, 2022
Solved

One of the two RBS750 not connecting as a satellite

I am having an issue with one of my RBS750 satellite which for some reason is not being recognized as a satellite by the RBR750 router. I have tried resetting the satellite as well as the Router, connecting them via cable, even tried the 30-30-30 reset option, but it was of no help. The router and the one satellite that is connecting are on the latest FW Verizon, but I am not sure why all of a sudden one of the satellites would stop connecting, I am not sure what the FW version of the satellite that is not connecting. Nor do I see any option to update its FW. Please let me know your suggestions if someone had the same issue and was able to resolve it. Thanks in advance.
  • Try admin and just plain password to see that logs you in?

     

    What happens if you select the REMOVE button on the RBRs web page, then factory reset the #2 RBS and sync it manually using the sync button on the RBS then on the RBR? I would Turn OFF the 1st RBS and bring the 2nd RBS to same room or near the RBR for this. 

     

    Please edit out any MAC addresses or product serial numbers before posting in public forums for security reasons.

     

     

8 Replies

  • what do you mean its not recognized as a satellite? 

    what is it showing? 

    What actual firmware is on both the satellites and the router? (not the latest, that doesn't help)

    what happens if you try hardwiring the satellite into the router and syncing it? 

    what modem/gateway is the router connected to? 

    What  method of connection are you using for the satellite? A wired backhaul? Using the wireless backhaul?

    • Flash13's avatar
      Flash13
      Aspirant

      hi,

       

      The verison is V4.6.5.14 on RBR750 and RBS750 (the one that connects). the one RBS750 that doesn't connect might be on a lower version but i cant find a way to update it. Also i tried connecting it via wireless as well as through the ethernet cable to the router RBR750 but it still doesn't show up as a satellite in the orbi app or the web interface. it comes up as another Netgear device as seen in the  attached screen shot. thanks.

      • FURRYe38's avatar
        FURRYe38
        Guru

        Whats the IP address reported thats seen on the Orbi app for that device if you select it?