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Solved
Open wifi SSID (after upgrade RBR850 to firmware 3.2.17.12_1.4.14)
I hate to say this, but i am very disappointed about the product and the support of our ORBI RBR850 and RBS850 set.
There is stil no option to select this set (RBR850) on this support site....
Now we have update the devices (manualy) to the latest firmware (3.2.17.12_1.4.14) and now our MAIN network Wifi channel is configured as an WPA2-PSK [AES] wifi is acts as a open Wifi SSID. No password is needed!!!! This while the guest wifi is working correctly with a closed solution.
We rebooted the devices, we downgrade the firmware nothing helps.
Please who has a solution??
I have change the Orbi setup from AP to Router setup.
I connected the satellites with kabel and the sync was taken place.
the open SSID is changed to the secured SSID and all works correctly now.
it seems that in a AP setup, with kabel connected to the satellites, gives some synchronization bugs or give unexpected behaviors.
14 Replies
Try a factory reset on the RBR and RBS.
Make sure RBS is updated first then RBR lastly with same FW versions.
- try to chanage the 2.4g and 5g channel（the one is open network） and wait for its reboot.As i mentioned one year ago，this is a bug in the firmware，it even exists after a year.
Ensure the RBS are updated using same version of FW as the RBR.
Pleaase factory reset the RBR and RBS and setup from scratch. Setup the RBR first and ensure you set WPA2 and AES Only. Then wirelessly sync the RBS one at a time to the RBR.
If this still fails for you, please contact NG support for additional help and information. You may have a faulty system.
fangruoyuan wrote:
try to chanage the 2.4g and 5g channel（the one is open network） and wait for its reboot.As i mentioned one year ago，this is a bug in the firmware，it even exists after a year.I try all the steps described above. Sadly there is no change.
what I find out is that te Router sends the correct SSID.
when 1 of the 2 satellites is started the SSID is changed to open.
I have try to sync the satellites with and without kabel, various factory resets are done.
still same the issue. So if someone has a good idee...
I am almost on the point to sell this non working WiFi solution!!!
I have checked my two RBS on occasion and have not seen any OPEN security modes on them.
