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Forum Discussion
Solved
ORBI 350 BAD Internet from LAN Ports
Hello
I purchased a RBR350 plus Satellite RBS350
I followed the instruction for substituting the Vodafone Router (FTTH with Fiber to ethernet converter) and configuring the RBR350 according to the guide, success, I removed the VODAFONE Router.
With the Orbi Android app, I tested the speed on the Orbi RBR350 being 900 Mbps D/L and 200 Mbps U/L
I have very good Wifi from the Orbi, good coverage and speed of 300 Mbps in d/l and 200 Mbps in upload
PROBLEM: I have very bad / no internet from the 3 Ethernet ports of the RBR350, Chrome has big trouble loading pages, a page of a main newspaper takes one minute to load. Sometimes it goes faster, then it goes to zero.
What I have tried:
- updated Router and Satellite sw to latest version V4.4.0.10_2.10.63
- Tried with 2 different PCs (Same Result) (Laptop workd great through wifi, no page load with ethernet)
- Tried on the 3 different ports (Same Result)
- Tried with different cables (Same Result)
There is no other Router on the network.
Is there anything else to try or I should send it back to Amazon?
Thanks very much
Kind regards
Alessio
Has a factory reset and setup from scratch been performed since last FW update?
Have you powered OFF The RBR by pulling the power adapters from the wall socket for 1 minute then plug back in?
If you have or any of this doesn't help to fix, I would return it to place of purchace. I recommend letting the seller know that the unit needs to be returned to NG as the HW is bad.
3 Replies
Has a factory reset and setup from scratch been performed since last FW update?
Have you powered OFF The RBR by pulling the power adapters from the wall socket for 1 minute then plug back in?
If you have or any of this doesn't help to fix, I would return it to place of purchace. I recommend letting the seller know that the unit needs to be returned to NG as the HW is bad.