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Forum Discussion
tuna_ertemalp
Mar 24, 2022Luminary
Orbi 6E Router RBRE960 only shows error on Access Control page
Just replaced my RBR50/RBS50 setup with a RBRE960/RBSE960 setup. Things worked pretty well. I did everything step by step over something like 6 hours, bringing my switches and devices online in sections. Among other things, I create reserved IP addresses for ~25 of my network infrastructure devices (switches, PDUs, KVMs etc. that I need to have access via their fixed IP) and make sure each of the ~40+ devices have proper name/brand info put in on the Attached Devices page instead of whatever the router decided they should be, usually wrong and not following any naming convention.
Anyways, as I was doing that, the Access Control page (under the Advanced/Security menu on the admin webpage) was available, showing me the devices as I added them, split between what is currently connected vs. not. Cool.
Then, after about 30 devices, as most of my network came online, that page started showing a blank grey page with a large "earmarked document page with an X in one corner" icon in the middle of the page. What? When I move my mouse over that grey area, it gets lighter and the sentence "192.168.1.1 didn’t send any data." appears under that icon. Rebooting the router didn't work. Trying from different PCs didn't work.
What is going on?
I wanted to telnet into the router to see if any of the environment variables holding modified device info is corrupted due to whatever, but seems telnet is blocked on this router. I posted my question about that separately.
Given the hours I spent for 25 IP addresses, 40+ device entries, and everything else about all the other settings, I am not eager to reset and restart. I don't think a Backup/Reset/Restore would fix this; any corruption will just go into the backup and come back.
Anybody in Netgear want to have a backup CFG file to see what is going on? I feel this is caused by something that might need to get fixed in a future firmware update, soon.
Thanks
Tuna
PS: Also, maybe tellingly, the ORBI app on iPhone was showing 4 disconnected entries with MAC addresses that were non-existent. Turned out, they were MAC addresses that my iPhone/Watch/iPad pretended to have before I turned off Apple's stupid "Private Wi-Fi Address" feature for my home networks. But 4 such fake MAC addresses remained in the history as currently disconnected devices. Since I couldn't use the Access Control page on the router to delete them, I used the ORBI iPhone app. Guess what? I was able to delete 3 of the 4. Deleting the last one keeps raising an "Error Unknown Error." alert. I bet that is the culprit, but I don't know how to get rid of it without a functional ORBI app or TELNET...
Sorry it took so long to respond. FURRYe38 asked me yesterday to take a look at this, but I was caught up in some other stuff and couldn't get to it until this morning.
So, it appears doing your reserved addresses were done correctly. Even updating the device names seemed to be done correctly.
I do not think the number of entries is an issue - I have 29 devices with reserved addresses. The only difference between how I did it and how you did it is I selected and updated them AFTER they were on the network. But, then again, I used the same SSID as my prior router so they all automatically connected when I hooked up the 9xx series Orbi.
The one BIG difference I see - is that when I pull up the Access Control Tab, is that at the top of my Access Control Page - it says "To use access control, please use the Orbi App". I am sure that is in hopes that people will use Armor/SPC for access control. I personally don't use the Access Control but then again, I'm out in the country and pretty insulated/isolated from lots of internet traffic. But I do believe all of the Access Control functionality has been moved over to SPC.
I have seen in the past (not on the 9xx series) where people have updated the Device Name/Location on the attached devices page - and putting in special characters or too many lines of data has corrupted other screens that is trying to display device information. All of this data is stored internally on the router and if something gets out of alignment, other things get out of whack.
You might want to take a look again at your attached devices page - see if there any any special characters or extra long lines of data and modify it and see if that helps.
19 Replies
- FURRYe38Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What browser are you using?
Please take a screen capture of that your seeing and include it on your next post...
- tuna_ertemalpLuminary
I never report problems without making sure I am on the latest of everything, so everything is the latest:
- According to the admin page, "Firmware Version V6.0.3.85_3.1.15", out of the box. Trying to update the firmware doesn't bring anything new. And, https://www.netgear.com/support/product/RBRE960.aspx#download shows that 6.0.3.85 is the latest.
- According to Xfinity, I have "Voice and Data Modem Technicolor CGM4140COM". Their standard non-6E black box. It is in Bridge mode. So much so that they cannot see into my network that is hiding behind my Orbi router. Both the ORBI router and the Xfinity modem have been rebooted during my troubleshooting of this, to no help.
- I have tried from the latest Microsoft Edge as well as latest Google Chrome on two Windows 10 PCs with the latest OS (as updated yesterday morning, before I switched from RBR50 to RBRE960). I get exactly what I described.
- I just now also tried via the latest Apple Safari on my iPad with the latest iPadOS: it doesn't show the grey area with that icon, but instead the same area has the text "Unable to connect Tinyproxy was unable to connect to the remote web server. Generated by tinyproxy version 1.11.0-rcl."
- Here is the screenshot. I didn't know that I could copy/paste screenshots into these posts. Otherwise I wouldn't have tried to explain an icon. 😆
- FURRYe38Guru - Experienced User
Did you be sure to clear out all browser caches before entering the RBRs web page?
Has a factory reset and set up from scratch been performed yet since last FW update?