NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

vics-orbi's avatar
vics-orbi
Tutor
Sep 26, 2021

Orbi-752 does not auto renew WAN IP after lost connection

Hi,
I have a new Orbi-752 which is connected to CenturyLink fiber (no PPPoE) using DHCP. It seems that every so often CenturyLink WAN IP needs to get renewed and I lose internet connection. The only way I can recover is by releasing the WAN IP and renew in the router. Is there a way to make the Orbi router renew the IP when a connection is lost ? meaning try to auto-reconnect and obtain the IP from the ISP (CenturyLink).

Current firmware: V4.6.3.16_2.0.51

 

Thanks

4 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru
    Sep 26, 2021

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

    Ensure your using a good quality LAN cable between the modem and RBR. CAT6 is recommended. 

     

    • vics-orbi's avatar
      vics-orbi
      Tutor
      Sep 26, 2021

      I have the NG router connected directly to the Modem/ONT with a cat 6, 1 foot length cable. I tried different cables same result.
      The Modem/ONT:
      Calix GigaPoint
      Model: 100-04255 10

      Thanks

      • vics-orbi's avatar
        vics-orbi
        Tutor
        Oct 01, 2021

        Does anyone have any suggestions ?
        The pattern that I am observing is that when the public IP lease renews, the Orbi Router does not refresh which causes the lost of internet.
        Maybe a bug in the firmware ?