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Forum Discussion
Orbi 850 and Plex issues
Hi so i recently switched to the Netgear Mesh system Orbi 850 fw 4.6.14.3 from my standard Cogeco setup.
The issues I'm having is that plex has a constant buffering issue when playing 4k movies. Worked flawlessly on my old Cogeco setup.
I run a NAS system that is hardwired to a unmanaged switch that is also connected to 2 pcs. Then travels to the Orbi.
Had the same setup for years and has worked fine. We tried the Orbi's to extend our range to cover all our property and seems to have been the worst decision yet.
Please help, this is driving me insane!
3 Replies
There is new firmware for the 850 product:
https://kb.netgear.com/000065816/RBR850-RBS850-Firmware-Version-7-2-6-21
I do not have an idea whether this will address the issue, but the first advice on the forum is often, "update the firmware to the latest" so it is probably a good idea.
New systems come with 90 days of 'complimentary support'. I did not come to the forum until my Orbi was a couple of years old, and thus never got to experience how Netgear supports new customers. There is a link on the product reservation page to open a support case. (I also do not know if Canadians get the same support.)
How are the devices experiencing streaming issues connected to the network?
- Wired? WiFi?
- To the main router? one of the satellites?
How are the satellites connected to the router?
- Wired?
- WiFi?
As of right now i have removed the satellites, as i initially thought this might have been the issue. It wasnt.
Also when i did the initial setup it updated (so it said). I just tried auto update but says failed every time.
The issue is weird and wireless. I remove the orbi and use my old cogeco router and works flawlessly.
Let me update to the latest, which ill have to do manually, and give you an update.
Thanks!
Ok so update time!
The support team could not resolve my issue, was probably not the best support i've ever had.
They set my NAT to Open, change my dns server and then said give it 24hrs and see if it worked.
It did not work. So i'll just be returning the RBR 850 for a refund.
Thanks
