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Forum Discussion
Solved
ORBI 853 Ghost Satellite
Hi Guys,
I am in the UK.
System configuration
Virgin Media Hub 3 set in Modem Mode.
Download Speed 1Gig Fibre, Upload 100Mbps
ORBI 853 [850 Router and 2 Satellites
Firmware Version 4.6.14.3-2.3.12 [Latest according to netgear
Recently a Ghost Satellite has appeared on my network and is visible both my ipHone Orbi App and also on the Web Interface.
Occasionally the Home Page and APP indicate 3 Satellites are connected, however, the third Satellite details are not always displayed on the Web Interface. [I will upload Screenshots when I can see the Ghost Satellite on the Web Interface and the APP].
The MAC Addresses for the 2 Satellites [B and L part of the RB853 Kit] plus the Ghost Satellite are listed below:
Satellite-B - 10.0C.6B.57.88.5A
Satellite-L - 80.cc.9c.24.99.19
Satellite-1 - 82.66.4e.12.99.19 [Ghost Satellite]
Symptoms
Each time the Ghost Satellite has joined the system, Satellite L in my configuration, starts to reboot/restarts and often loses Sync with the Router. There is also a loss of WiFi signal during the reboot period.
I have also noted that the reboot is not always successful, so Satellite L, [LED solid Magenta].
Power cycling the Satellite temporarily resolves the issue, but shorty afterwards the Ghost Satellite appears on the system again.
At times when the Web Interface shows 3 Satellites are connected Satellite L is shown as wired, [which is incorrect as the device is in a different room from the Router]
Every so often the Ghost Satellite appears, both on the App and the Web Interface indicate that it is Disconnected, [But always listed as Satellite-1] with the option to remove it from the configuration. Once removed the system refreshes to the 2 Satellite Configuration until the next time the Ghost Satellite joins the Network
Trouble Shooting
Reboot Order
1. Modem
2. Router
3. Satellites
Relocate Satellite-L into the same room as the Router and Hub and Reboot Satellite and Power cycle the device [Successfully reboots and joins the network
Press Sync on both the Router and Satellite, not always successfully. Following successful reboot relocate Satellite-L in the original room.
Reset Satellite-L, Power Cycle successfully. After a while Ghost Satellite joins the Network again using the same identifier Satellite-1].
Before i perform a Factory Reset on the Router and 2 Satellites, does anyone have any t experience of resolving this issue.
Not there are no Network Switches in my configuration.
Good morning FURRYe38,
Apologies for long missive…..
Firstly the bad news, the Ghost Satellite [Satellite-1] is back again.
However, the good news is that assigning reserved IP address appears to have stopped Satellite-L from losing sync and even though the network map shows 3 connected Satellites, however, the Ghost Satellite-1 is not connected and therefore apparently not interfering with Satellite-L, at least not so far today!
After the factory Reset, the Satellites reverted to Satellite numbers 1 and 2.
Once I had reserved the IP addresses and power cycled the Orbi devices, I reverted both Satellites names back to B and L, ensuring that I was assigning the names based on the MAC addresses previously used.
The web Interface shows Satellite-1 is disconnected and the option to remove this device is available. Satellite 1 removed.
So partial success, I may have to contact the dreaded Network Support Team, unless you have some further suggestions, which would be greatly appreciated.
To summarise the steps undertaken so far:
1. Factory Reset the RBK853 Kit, [Router and 2 Satellites]
2. Power Cycle the Modem and wait for LEDs to go solid
3. Power Cycle the Router and wait for LEDs to go solid
4. Using web Interface added one Satellite at a time [Starting with L]
5. Assign Reserved IP addresses to both Satellites
6. Power Cycle the RBK 853 Kit
7. Verify reserved IP addresses are now assigned to the Satellites by the system
8. Revert Satellite Names to B and L, as per previous Configuration
9. Remove Disconnected Ghost Satellite [Satellite-1] from list of connected Satellites via web interface. [even though the Ghost Satellite has been the disconnected the web Interface is still showing 3 Connected Satellites]
10. Verified that the Backhaul Status for Satellites B and L is reported as Good.
13 Replies
A factory reset and setup from scratch resolved others seeing ghost RBS appearances.
I'd start with adding the RBS-L to the system after you reset and setup from scratch.
I might set up a IP address reservation as well for each RBS.
Use MS Edge or Firefox browser to setup the system.- Hi Furrye38
Thank you for the prompt reply and the guidance.
2 questions please, if I may
Why MS Edge or Firefox, instead of the Orbi App?
How do I setup a IP address reservation for each RBS?Browsers have more granular user options and view of the features of the orbi system. And you'll need to use one if your going to reserve an IP address for the RBS: https://kb.netgear.com/25722/How-do-I-reserve-an-IP-address-on-my-NETGEAR-router
