NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi 960 not obtaing a DHCP address from upstream carrier 5G modem/router.
I'm having issues with an ORBI 960. Details of the ORBI router are; Hardware Version RBRE960 Firmware Version V7.2.7.15_5.1.16 GUI Language Versi...
Does the ISP router show the RBR as being connected to the ISP router on it's web page somewhere?
Does the RBR show a connection rate being seen on it's web page under Advanced tab, show stats button?
Wondering if connection rate between RBR and your ISP router isn't working right.
Happen to have a non managed 1Gb LAN switch that you could put in between the RBR and your ISP router and connect only these two items to this switch?
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.
https://kb.netgear.com/20927/How-do-I-change-my-NETGEAR-router-to-AP-mode
Try option #2 first...
If normal connection doesn't work, try option 3 for AP mode.
Your also behind on FW as well...something to update FW and see...
>> Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly. RES: Unable to set to bridge, the IPS firmware does not offer this option. Additionally, the previous ISP setup (HFC Cable --> Arris CM8200 --> Telstra Smart Modem 3 --> Netgear Orbi 960 also had a dual NAT. The Telstra smart modem presented 192.168.0.1/24 to the WAN port of the ORBI, which then did a second NAT to 10.0.0.1/24. This was functional without issue for 2 1/2 years.
>> If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. RES: The ISP firmware is very limited, there is no option to disable the WiFi, only to set the SID and Password. It is only possible to disable the guest WiFi and set guest WiFi isolation on or off. No option to set a DMZ.
Seems that this new ISP modem maybe the issue. Nokia Fastmile 3 model 5G12-13W-A
Something to ask the ISP about to see if they can disable WiFi on it.
Happen to have a non managed 1Gb LAN switch that you could put in between the RBR and your ISP router and connect only these two items to this switch?
>> Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly. RES: Unable to set to bridge, the IPS firmware does not offer this option. Additionally, the previous ISP setup (HFC Cable --> Arris CM8200 --> Telstra Smart Modem 3 --> Netgear Orbi 960 also had a dual NAT. The Telstra smart modem presented 192.168.0.1/24 to the WAN port of the ORBI, which then did a second NAT to 10.0.0.1/24. This was functional without issue for 2 1/2 years.
>> If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. RES: The ISP firmware is very limited, there is no option to disable the WiFi, only to set the SID and Password. It is only possible to disable the guest WiFi and set guest WiFi isolation on or off. No option to set a DMZ.ISP response was typical for an ISP. The help desk agent, had quite basic technical knowledge, and was working from a standard call script, turning off the WiFi was obviously not part of the script she had in front of her, so the only solution she was able to offer was to declare the current Nokia FastMile faulty, and to send another. Which at this point I declined, as I'm fairly certain that the Nokia FastMile is not faulty.