NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ORBI App Strange Message
I own an RBK853 ORBI system. Has been running fine for several years. Currently on V7.2.7.15_5.1.16 firmware. Had a power outage and rebooted my system yesterday. Went to use ORBI app on my iPhone th...
Get some info, you'll need to factory reset the system and setup from scratch with the Orbi app and then input the new email address.
I would probably remove the app from the mobile devices first, then re-install it.
I'd save off a back up configuration to file next: https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Then follow this to factory reset the system using the ERASE button:
Orbi Systems Manual Factory Reset Process | NETGEAR Communities
Where you get to the point that the instruction say to use a PC and web browser, begin setting up with the Orbi app instead.
NG support will recommend this as well.
Thanks. I'll use that sequence of events as a last resort. As I said, the warning hasn't caused any problems with my ORBI. It is just an annoyance when using the iOS app. I'll first try sending an email to NG customer service as CrimpOn suggested.
Thanks for all your help!
Good Luck.
