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OrbiRBR50_AG's avatar
OrbiRBR50_AG
Aspirant
Jul 14, 2021
Solved

Orbi AX 4200 External VPN connection gets disconnected

Just got a new Orbi AX4200 Mesh wifi system. I get good speeds with my Orbi AX4200 (RBR750) but my office VPN (external VPN) keeps on dropping. The issue seems to be fixed after rebooting and it reoccurs after a day.

 

Is there any specific setting needs to be used to work with external VPNs to avoid VPN drop ?  Can you please suggest a fix for this ?

 

Thanks in Advance.

  • OrbiRBR50_AG's avatar
    OrbiRBR50_AG
    Jul 15, 2021

    Thank you for the follow up. I tried to update on Orbi App but it said firmware is up to date.

     

    Also, I didnt see the issue in 24 hrs after the last reboot. So, for now we can close this issue.

     

     

6 Replies

  • svetaketu's avatar
    svetaketu
    Luminary
    Jul 14, 2021

    Hi OrbiRBR50_AG,

    • What firmware version is your RBR750 running?
    • Is it a wired or wireless connection?
    • Do you know if the disconnection happens only when your pc is connected to the router (RBR750) or to the satellite (RBS750)?
    • Do you have Armor or SPC enabled? If so, can you try to disable them from the Orbi App.
    • What VPN are you using?
    • Normally when VPN loses its connection, it would try to reconnect. Is there such a setting on your VPN client?
      • You may also want to check with your corp IT to provide you with the recommended router settings that works with the VPN client.
      • Its a possibility that your corp IT has forced your VPN client to disconnect after some time and you'll have to reconnect as part of security perhaps?

    Hope this helps.

    • OrbiRBR50_AG's avatar
      OrbiRBR50_AG
      Aspirant
      Jul 14, 2021

      Thank you so much for helping out. Please find my answers in red below.

       

      • What firmware version is your RBR750 running? v3.2.18.1 (Latest update)
      • Is it a wired or wireless connection? Its wireless connection
      • Do you know if the disconnection happens only when your pc is connected to the router (RBR750) or to the satellite (RBS750)?
        • It happened with both if I am not wrong
      • Do you have Armor or SPC enabled? If so, can you try to disable them from the Orbi App. 
        • Yes, Armor is disabled
      • What VPN are you using? Big-IP Edge Client VPN
      • Normally when VPN loses its connection, it would try to reconnect. Is there such a setting on your VPN client?
        • You may also want to check with your corp IT to provide you with the recommended router settings that works with the VPN client.
        • Its a possibility that your corp IT has forced your VPN client to disconnect after some time and you'll have to reconnect as part of security perhaps? 
          • The Idle timeout is set to 12hrs , I used to have an old Netgear router and with same VPN and never had this issue. This started only with my new router.

      Hope this helps.