NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Anyuser5454's avatar
May 15, 2020
Solved

Orbi AX router still needs firmware bugs fixed - latency, and slow satellite streaming

I have an Orbi RBK842. There is severe latency in connections between my mobile devices and the router. This latency happens when connected with either the router or satellite.

Also, the connections between my Apple TV 4K and the satellite are way slow. If I turn off the satellite, connections with the farther away router are fast. The difference is observable when I stream video. The router provides crisp HD, and the satellite provides blurry, less than 480, resolution.

The firmware has simply not been written well.

As a result of these issues I got a Nighthawk AX6. No more latency, and speeds are fast to all my devices. The fact that a less expensive router does the job as it should goes to show the Orbi RBK842 is just not quite there as a final product.

I might come back to Orbi when the next generation comes out. Good luck to all of you out there.
  • I think I identified why the Orbi AX series wasn't working out for me. The Orbi AX doesn't allow toggling "Enable OFDMA in 2.4 GHz" or "Enable OFDMA in 5 GHz." When toggling this option "ON" in my Nighthawk, my mobile device latency goes up to about 2 seconds just like I observed in the Orbi AX. When I toggle this "OFF," latency is in milliseconds.

     

    Orbi should add the ability toggle this on/off since some older devices, such as Apple TV 4K and iPhone X, do not support OFDMA, which likely leads to latency in some important scenarios.

12 Replies

  • Please post about this over in the Orbi AX forum for the Orbi AX series:

    https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax

     

    Change the CTS values from 64 to 2347. 


    Anyuser5454 wrote:
    I have an Orbi RBK842. There is severe latency in connections between my mobile devices and the router. This latency happens when connected with either the router or satellite.

    Also, the connections between my Apple TV 4K and the satellite are way slow. If I turn off the satellite, connections with the farther away router are fast. The difference is observable when I stream video. The router provides crisp HD, and the satellite provides blurry, less than 480, resolution.

    The firmware has simply not been written well.

    As a result of these issues I got a Nighthawk AX6. No more latency, and speeds are fast to all my devices. The fact that a less expensive router does the job as it should goes to show the Orbi RBK842 is just not quite there as a final product.

    I might come back to Orbi when the next generation comes out. Good luck to all of you out there.

     

    • Anyuser5454's avatar
      Anyuser5454
      Guide

      I think I identified why the Orbi AX series wasn't working out for me. The Orbi AX doesn't allow toggling "Enable OFDMA in 2.4 GHz" or "Enable OFDMA in 5 GHz." When toggling this option "ON" in my Nighthawk, my mobile device latency goes up to about 2 seconds just like I observed in the Orbi AX. When I toggle this "OFF," latency is in milliseconds.

       

      Orbi should add the ability toggle this on/off since some older devices, such as Apple TV 4K and iPhone X, do not support OFDMA, which likely leads to latency in some important scenarios.

      • FURRYe38's avatar
        FURRYe38
        Guru

        You can disable AX mode. Orbi doesn't support OFDMA.