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asachmo's avatar
asachmo
Aspirant
May 03, 2021

Orbi AX4200 (RBK752) not full loading websites/mobile apps

Hey All,

In the past week or so, I have noticed that I have been struggling to connect to websites (amazon shopping and Orbi app in particular) via my WiFi signal. What happens is that it just partially loads the page, or just stays loading until it times out. When I switch to mobile data usage or if I am hard wired (using computer), it loads perfectly fine. Other than a few websites, my internet has not experienced any issues via streaming and smart home devices (which is why I believe it is not my ISP). I did recently update the firmware, but this is after I noticed this issue. I also tested these websites on my girlfriends mobile phone and laptop and it still acts this way. 

Any help would be appreciated as the NETGEAR phone support put me on hold on two different calls and just hung up on me. 

Thanks!

This is the product I have:

https://www.bestbuy.ca/en-ca/product/netgear-orbi-8-stream-tri-band-ax4200-whole-home-mesh-wi-fi-6-system-rbk752-100cns-2-pack/15079923 

7 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru
    May 03, 2021

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite


    Any Wifi Neighbors near by? If so, how many?

     

    Tab/Advanced Settings/Wireless Settings

    Try disabling the following and see:
    Armor, Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings

    • asachmo's avatar
      asachmo
      Aspirant
      May 03, 2021

      Current Firmware = V3.2.18.1 on Both RBR750 and Satellite
      ISP Modem = Hitron CGNM-2250 DOCSIS 3.0 modem - Bridged and connected via ethernet cable to Orbi Router
      Home Size = 1600sqft
      Distance Between Satellite and Router = 20ft 
      WiFi Neighbours = Two (live in an attached townhouse)

      I do not see the option to enable 40MHz coexistence ONLY, just had a check to enable 20/40MHz

      Do set CTS to 2347 on both 2.4 and 5GHz settings?

      • FURRYe38's avatar
        FURRYe38
        Guru
        May 03, 2021
        asachmo wrote:

        Current Firmware = V3.2.18.1 on Both RBR750 and Satellite
        ISP Modem = Hitron CGNM-2250 DOCSIS 3.0 modem - Bridged and connected via ethernet cable to Orbi Router
        Home Size = 1600sqft
        Distance Between Satellite and Router = 20ft <Too close, try 30 feet. 
        WiFi Neighbours = Two (live in an attached townhouse)

        I do not see the option to enable 40MHz coexistence ONLY, just had a check to enable 20/40MHz <Uncheck the box then apply sets 40Mhz only. 

        Do set CTS to 2347 on both 2.4 and 5GHz settings? Yes.