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Rellis's avatar
Rellis
Aspirant
Sep 29, 2021

Orbi RBR350 - Can’t connect solar gateway

A device on my network (solar analytics gateway) communicates to a remote server using MQTT on port 443. It looks like the device is able to make a connection to the remote server, but then gets immediately disconnected. The vendor of the equipment advises that it looks like it being caused by an intrusion detection system or similar. The problem does not occur if it is joined to another network. Eg wifi hotspot on mobile phone.

7 Replies

  • plemans's avatar
    plemans
    Guru
    Sep 29, 2021

    You have the RBR350.

    What firmware is on it? 

    What modem/gateway is it connected to? 

    Are you using armor or parental controls? 

    Are you using access controls?

    • Rellis's avatar
      Rellis
      Aspirant
      Sep 29, 2021
      Firmware V4.4.0.10_2.10.63_
      Modem Arris CM8200
      Yes I’m using Armor although the gateway device is showing as connected from my end.
      No parental controls as far as I know
      No access controls as far as I know
  • FURRYe38's avatar
    FURRYe38
    Guru
    Sep 29, 2021

    Netgear has set up a community forum specifically for the Orbi AX (WiFi 6) products. Most of the people who watch that forum are more likely to have experience with Orbi AX and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
    https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax

    Thank you.

    Rellis wrote:
    A device on my network (solar analytics gateway) communicates to a remote server using MQTT on port 443. It looks like the device is able to make a connection to the remote server, but then gets immediately disconnected. The vendor of the equipment advises that it looks like it being caused by an intrusion detection system or similar. The problem does not occur if it is joined to another network. Eg wifi hotspot on mobile phone.