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EvanDunn's avatar
EvanDunn
Follower
Mar 11, 2024

Orbi rbr350 causing my modem to dropout

Hi

I have all of a sudden run into a problem 

Orbi keeps making my modem drop internet connection constantly

I have the Orbi set up in ap mode

As soon as I disconnect the Orbi my modem stops dropping out

I have factory rest the Orbi 3-4 times and the same problem comes back as soon as I plug it back into my modem 

thanks for any advice

2 Replies

  • What do you mean by drop out of the modem? 
    Does the front LED on the RBR turn PINK when this happens? 

    What are you doing when this happens? Streaming, Downloading, Live Meeting? General Internet? 

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 
    How many RBS are deployed? 
    What is the size of your home? Sq Ft?

    What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

     

    Does this happen with the RBS turned OFF? 

     

    Try disabling the following and see:
    Armor, Smart Parental Controls or Circle, Traffic Meter.


  • EvanDunn wrote:

    Orbi keeps making my modem drop internet connection constantly

    I have the Orbi set up in ap mode

    As soon as I disconnect the Orbi my modem stops dropping out


    As FURRYe38 mentioned, it would be helpful to know:

    • Which specific Internet Service Provider (ISP) device the Orbi is connected to.
      My guess is that it is not technically a "modem", but is a combination modem/router/WiFi device.
      (If it actually is "only a modem", then the Orbi cannot be in Access Point (AP) mode.)
    • Information about how the network is configured.
      How many user devices are connected to the ISP device?  (Only the Orbi? or more things?)
      Are there any switches used to connect things?
    • Was this system working for some period and has recently failed?