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ORBI RBR750 / RBS350 satellites - very slow
Hello,
In the last month or so, the above setup has become almost unusable for any type of streaming and or use.
Have a main RBR750 directly connected to ISP modem/ router ( in bridge mode), with two RBs350s wireless (5ghz, strong) satellites.
It seems at least 3x / day, i must reboot the entire system to get any sort of speed to/ from the internet. Works well for a short time, then everything slows down.
Short of throwing the system in the garbage, and suggestions?
Whats most interesting is this is only recently when the issues began. Nothing internally has been changed.
It would be very difficult to hard wired the satellite connection.
Isp connection is 500M download, 150M upload. Tests fine when connected to Isp router, via a wireless test network.
Would appreciate any suggestions.
Thx.
In the last month or so, the above setup has become almost unusable for any type of streaming and or use.
Have a main RBR750 directly connected to ISP modem/ router ( in bridge mode), with two RBs350s wireless (5ghz, strong) satellites.
It seems at least 3x / day, i must reboot the entire system to get any sort of speed to/ from the internet. Works well for a short time, then everything slows down.
Short of throwing the system in the garbage, and suggestions?
Whats most interesting is this is only recently when the issues began. Nothing internally has been changed.
It would be very difficult to hard wired the satellite connection.
Isp connection is 500M download, 150M upload. Tests fine when connected to Isp router, via a wireless test network.
Would appreciate any suggestions.
Thx.
Ok. Understand.
You should be good to go then. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
7 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satelliteDoes this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-messageTry disabling the following and see:
Armor, Smart Parental Controls or Circle, IPv6, Protection Engine, Traffic Meter.
NAT and Ping and DoS Protection:Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.Thanks for the reply.
In this particular platform, I am unable to see the questions while replying, but here is some requested info:One level home with basement, roughly 1400sq / level.
- Main rbr750 and one rbs350 on main level, the second rbs350 in basement.
- Main level is roughly 15 feet between units, basement to main is roughly 20-25 feet. Both indicate strong connection to main rbr750.
Units seem to be running fw v4.6.11.1
- System update does not pull any fw updates
ISP modem is latest gen and same was recently in to troubleshoot their coax and network link back to first GPON node. They are not the problem, 100%.
- Testing off of the ISP router directly shows exceeding service limits.
- Interestingly, as does the Orbi app from the main rbr750 router.
The congestion / slow is internally to the orbi network. If I place a test smartphone or laptop off of the ISP test wifi network, anywhere in the home, I get ISP service level speeds. Multi -client, multi-thread testing, and no high latency or slowed speeds.
I wanted to use the wifi analytics in the orbi app, but unfortunately nothing seems to work and/or register any info (to look for channel congestion, etc, but doesn't seem to be functioning for me inside the app (latest version).
I am at a loss to troubleshoot why the internal orbi network congestion as of recent, but based on positive service level speeds on non-orbi wifi, I may test gaming console (basement) connection to ISP router wifi, and if works, just be done with it all internally.
Since I have vpn on all clients, this mesh may have outlived its usefulness unfortunately. At only 2 years old since purchase, that's not great to be honest.
Sorry if I missed any info you might have needed, but again, cant see the questions while responding.For that size of home, the RBR and just 1 RBS should be enough.
Can you turn OFF one RBS and test with just 1 RBS out at 30 feet.
15 feet between units is too close. 30 feet starting distance.
NG may not be pushing FW updates. So you can manually update later on if needed: