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orbi rbr750 keeps going offline overnight
My Orbi RBR750 (model + 2 satellites) keeps going offline. It's fine at night but in the morning will be offline. I reboot it using the app and it's fine but it's going offline several times a week. No action needed on my modem from xfinity, I just need to reboot the orbi. From what I can tell, my firmware is up to date (V4.6.3.7). It's 4 months old.
Can someone help me understand what to do?
9 Replies
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?
Do you see any front LED colors on the RBR or RBS when this happens?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡My answers below:
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
It's hooked up to an xfinity gateway -
Voice and Data Modem
ARRIS Group, Inc. TG4482A
Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?
Yes
Do you see any front LED colors on the RBR or RBS when this happens?
No color on the RBS. Not sure on the RBR. I'd have to look at this next time.
What is the size of your home? Sq Ft?
2500 sq feet
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.Yes
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
https://kb.netgear.com/000061277/Which-features-are-disabled-on-my-Orbi-router-when-it-is-set-to-AP-Mode
