Orbi RBR750 losing Wifi connection A LOT

Question

Hello - I have an Orbi RBR750 and RBS750 that are constantly dropping wifi connection. I can't see any patterns in why they are dropping as one day it might drop 5 times then the next day not at all. Incredibly frustrating. I have the latest firmware version of V4.6.14.3.&nbsp;

plemans · Answer

Is it just the satellite that causes drops or both router and satellite? You can test it by powering off the satellite and just using the router for a bit.&nbsp;
You might have the satellite to far from the router. have you tried a little closer? Maybe its backhaul is weak and causing drops

FURRYe38 · Answer

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.&nbsp;How many RBS are deployed?&nbsp;
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What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰️
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Does this happen with the RBS turned OFF?&nbsp;Does this happen with both wireless and wired devices?&nbsp;What channel configurations are currently set on the router?&nbsp;&nbsp;
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Try disabling the following and see:Armor, Smart Parental Controls or Circle, Traffic Meter.
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jaysun1179 · Answer

Thanks for the help!! Answers below&nbsp;What Firmware version is currently loaded? - V4.6.14.3What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Comcast Xfinity is our internet provider but i have a Motorola Docsis 3.1 Cable Modem Model #MB8611- Came very highly recommendeBe sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. I do have a CAT6How many RBS are deployed? 1 total&nbsp;What is the size of your home? Sq Ft? About 3,000What is the distance between the router and&nbsp;satellite(s)? 30 feet or more is recommended in between RBR&nbsp;and RBS - Much more than 30 feet. It is on the opposite side of the house on a different floor‌‌&nbsp;Does this happen with the RBS turned OFF? Have not tried this. RBS is always onDoes this happen with both wireless and wired devices? Only have wireless devicesWhat channel configurations are currently set on the router?&nbsp; Not sure what this means&nbsp;Try disabling the following and see: All of these are disabledArmor, Smart Parental Controls or Circle, Traffic Meter.&nbsp;Any feedback on what I should look for in the logs? I would think that would give me the reason or the pattern of why it is dropping?

FURRYe38 · Answer

What channel configurations are currently set on the router?&nbsp;&nbsp;Any Wifi Neighbors near by? If so, how many?
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Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?Be sure to restart your network in this sequence:Turn off and unplug modem.Turn off router and computers.Plug in and turn on modem. Wait 2 minutes for it to connect.Turn on the router and wait 2 minutes for it to connect.Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update?&nbsp;A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interfaceRecommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-routerI would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.Press the back reset button for 15 seconds then release.&nbsp;https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settingshttps://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System
jaysun1179&nbsp;wrote:
Thanks for the help!! Answers below
&nbsp;
What Firmware version is currently loaded? - V4.6.14.3What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Comcast Xfinity is our internet provider but i have a Motorola Docsis 3.1 Cable Modem Model #MB8611- Came very highly recommendeBe sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. I do have a CAT6How many RBS are deployed? 1 total
&nbsp;
What is the size of your home? Sq Ft? About 3,000What is the distance between the router and&nbsp;satellite(s)? 30 feet or more is recommended in between RBR&nbsp;and RBS - Much more than 30 feet. It is on the opposite side of the house on a different floor‌‌
&nbsp;
Does this happen with the RBS turned OFF? Have not tried this. RBS is always onDoes this happen with both wireless and wired devices? Only have wireless devicesWhat channel configurations are currently set on the router?&nbsp; Not sure what this means
&nbsp;
Try disabling the following and see: All of these are disabledArmor, Smart Parental Controls or Circle, Traffic Meter.
&nbsp;
Any feedback on what I should look for in the logs? I would think that would give me the reason or the pattern of why it is dropping?

&nbsp;

jaysun1179 · Answer

I can try to move it closer and see if that helps

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Orbi RBR750 losing Wifi connection A LOT

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