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quaywe's avatar
quaywe
Tutor
Jun 22, 2022
Solved

Orbi RBR750 randomly disconnects/reboots, and loses config settings

My RBR750 randomly reboots 1-2 times per day (that I notice).  This has been happening for around 6 months though seems to have gotten worse in the last 3 months. 

 

When this happens:

  • I leave it for a couple of minutes then the WiFi network reappears. I reconnect to the WiFi, but there is no internet. 
  • If I wait another couple of minutes the router will usually reconnect to the internet by itself.  However, sometimes it won't.
  • When it doesn't reconnect automatically I connect to the web admin portal for the router and see the setting enabling VLAN/Bridge Settings (required by my ISP) config has gone.  I re-enable it, save settings, and generally within a couple of minutes it will reconnect.  

There is no real pattern to this other than it seems to happen roughly once mid-morning, and once mid/late-afternoon.

 

My setup:

Troubleshooting steps taken to date:

  • Reboot (obviously)
  • Factory reset, re-import previous router config from file.
  • Factory reset, manually reconfig router settings.
  • Turn off Satellite.
  • Turned off any settings I can such as UPnP, private VPN/DNS (go back to ISP DNS), dyn-DNS, etc.
  • Changed from 100Mbps to 900Mbps fibre (that has worked a couple of times for me in previous houses with ADSL/VDSL). 

I'm not sure what to do next, but this is really driving me nuts as we often work from home. 

 

Any help welcome, especially from FURRYe38 

 

Thanks in advance.

 

 

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