I switched to Fidium Fiber yesterday from Xfinity and since the switch the router is working fine but the satellites are detected but are offline. I’ve done hard restarts on the satellites as well as the router but I cannot get the satellites to be online and allow network traffic. Wondering if this has happened to anyone else and how to resolve it.

Is this same offline seen in the RBRs web page and Orbi app? Has a power off for 1 minute then back ON with the ISP modem and router and satellites been performed?Be sure to restart your network in this sequence:Turn off and unplug modem.Turn off router and computers.Plug in and turn on modem. Wait 2 minutes for it to connect.Turn on the router and wait 2 minutes for it to connect.Turn on computers and rest of network. What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.

That was the sequence I followed. Firmware on the router is 7.2.6.31Firmware on the sattelites are 6.3.8.5The ISP is an Adtran SDX632v

Are the RBS 750 series model satellites? or 350 model series? FW between the RBS and RBR is not on same level and the FW needs to be at same level.

The sattelites are RBS760. They came with the router as a package. Everything worked fine for 2 years until the ISP switch yesterday.

There have been numerous posts on the Forum in regard to situations where Netgear packaged a router from one product with satellites from another. What seems to be a common thread is that the user upgrades the firmware on the router, which makes it incompatible with those particular satellites. Here's one example: https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Orbi-RBS760-satellites-not-sharing-network-password-from-RBR750/m-p/2340583 I know it has been a long time since the purchase and the original packaging is probably long gone. Would it be possible to discover the product number of the original purchase so we can look up what the most current firmware release is for that specific combination of router & satellites?

Orbi RBR750 Sattelites Offline After ISP switch

11 Replies

FURRYe38
Guru
Jan 17, 2025
Is this same offline seen in the RBRs web page and Orbi app?

Has a power off for 1 minute then back ON with the ISP modem and router and satellites been performed?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
- aarshare
  Aspirant
  Jan 17, 2025
  That was the sequence I followed. Firmware on the router is 7.2.6.31
  Firmware on the sattelites are 6.3.8.5
  
  The ISP is an Adtran SDX632v
  - FURRYe38
    Guru
    Jan 17, 2025
    Are the RBS 750 series model satellites? or 350 model series?
    
    FW between the RBS and RBR is not on same level and the FW needs to be at same level.

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Orbi RBR750 Sattelites Offline After ISP switch