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Dougjc25's avatar
Dougjc25
Follower
Oct 01, 2020
Solved

Orbi RBR750 WiFi - SSID Not visible on some devices

Hi, I have recently purchased the Orbi mesh system but unfortunately one of my devices (the most important one!) wont recognise the SSID.  The device is the HP Elite x 2 using Windows 10 version 1803.

 

Any help would be most appreciated, especially as the reason I purchased the Orbi was to improve wifi strength for use of the device that is not picking up the SSID.

 

Thanks

  • Mikey94025's avatar
    Mikey94025
    Oct 01, 2020
    Dougjc25 wrote:

    Hi, I have recently purchased the Orbi mesh system but unfortunately one of my devices (the most important one!) wont recognise the SSID.  The device is the HP Elite x 2 using Windows 10 version 1803.

    First, check with HP and the wireless network adapter vendor to install the latest drivers.  The older driver software sometimes has issues with newer wi-fi conventions like the Orbi AX systems use.

     

    To improve Orbi AX compatibility with older wireless devices, go to orbilogin.com and in Advanced... Advanced... Wireless Settings set CTS/RTS Threshold to 2347 for both bands.  If that is insufficient, try disabling (uncheck) AX Mode for 2.4Ghz in Advanced... Setup... Wireless Setup.

3 Replies

  • Mstrbig's avatar
    Mstrbig
    Master
    Oct 01, 2020
    Dougjc25 wrote:

    Hi, I have recently purchased the Orbi mesh system but unfortunately one of my devices (the most important one!) wont recognise the SSID.  The device is the HP Elite x 2 using Windows 10 version 1803.

     

    Any help would be most appreciated, especially as the reason I purchased the Orbi was to improve wifi strength for use of the device that is not picking up the SSID.

     

    Thanks

    I have the same system and have 24 plus devices connected.

    Sounds like you need to flush your DNS and reset the network on the HP. Then forget the network and try joining again. 

  • FURRYe38's avatar
    FURRYe38
    Guru
    Oct 01, 2020

    Be sure to visit and post over in the Orbi AX Forum for your model Orbi:

    https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax


    Thank you. 

    Dougjc25 wrote:

    Hi, I have recently purchased the Orbi mesh system but unfortunately one of my devices (the most important one!) wont recognise the SSID.  The device is the HP Elite x 2 using Windows 10 version 1803.

     

    Any help would be most appreciated, especially as the reason I purchased the Orbi was to improve wifi strength for use of the device that is not picking up the SSID.

     

    Thanks

     

  • Mikey94025's avatar
    Mikey94025
    Hero
    Oct 01, 2020
    Dougjc25 wrote:

    Hi, I have recently purchased the Orbi mesh system but unfortunately one of my devices (the most important one!) wont recognise the SSID.  The device is the HP Elite x 2 using Windows 10 version 1803.

    First, check with HP and the wireless network adapter vendor to install the latest drivers.  The older driver software sometimes has issues with newer wi-fi conventions like the Orbi AX systems use.

     

    To improve Orbi AX compatibility with older wireless devices, go to orbilogin.com and in Advanced... Advanced... Wireless Settings set CTS/RTS Threshold to 2347 for both bands.  If that is insufficient, try disabling (uncheck) AX Mode for 2.4Ghz in Advanced... Setup... Wireless Setup.