Suddenly for no reason, since this morning, every 15-30 minutes my connection with WoW (World of Warcraft game) drops. I get disconnected but can quickly reconnect within the minute. For context, my PC is connected to the router (main, not sattelite) via an ethernet cable. To eliminate other sources of problems i did the following, which DID NOT solve the frequent Disconnects: 1) Flushed DNS/ IP config2) Reinstalled the game3) Rebooted Orbi/ Turned it off for a few minutes/ pressed reset button4) Restarted my computer5) Made sure no firewall issues 6) Played the game on my laptop (different computer), on wifi, and encountered the same problem. I first suspected my isp but upon their advice, connected my PC directly to the wall (without going through orbi) and had no more disconnects. So this is an Orbi problem. Please help. My Orbi runs the latest firmware.

Yes it works, I put my Orbi in AP with 3.2.10.11 firmware and hooked it up to my older Asus Router and now I have whole home high speed internet as before and haven’t seen any drops for about 6 days now.

Why ppl here keep saying change the CTS value? This problem is nothing to do with the Wireless side of the router, I do think someting is broken in the router NAT codes. AS such, put this thing in AP mode tempoary resolves the issue. Btw, I almost sold my old router on ebay, and I canceled the order once I found that I still need it..

Hi Orbi Community! We have identified the root cause of the issue and fix will be available. Please do not block Orbi update servers so you can receive the fix. We will provide update once affix is on server. Regards, Blanca Community Team

What is the mfr and model # of this switch? Just curious. Plese try my suggestion about downgrading FW with the RBR off line with the modem. Try this process and see if the RBR will come back as stable. I to find it very odd that one update has destablized your system and even downgrading it hasn't fixed it. :smileyfrustrated: DaytonaZ33 wrote:Orbi 850 series. RBS connects to RBR via an unmanaged switch. However with an iPad verified connected to the RBR WiFi, I've confirmed the disconnects affect both the Satellite and Router, and both WiFi and wired connections to both satellite and router. The issue not being resolved by manually downgrading the firmware is confusing to me as well.

I know. I was also asking about if you saw issue with the game of WoW which the OP started this post in regards too. Yes more info is great. Please follow up with this same information on your starting thread as well. I would again, make contact with NG support about this. Seems that even downgrading FW is not resolving issues. I'll try and make contact with NG support about this to also let them know. I think they need to pull this version off there update servers for now. Thank you. MeGrimlock wrote:All I was saying is that i'm having the same disconnect issue starting yesterday as others in this thread? Others have posted about their work VPN going down every 10 mins? How is me posting the same not relevant here? We are all having the same issue, it's not a Wow issue, or game console issue or ISP issue or VPN issue, it's an Orbi FW issue it appears. More info the better?

ORBI RBR850 -- frequent disconnects to WoW server

132 Replies

rcw3
Tutor
Mar 16, 2020
Thank goodness. For the last few days, my downloads from Apple kept dying after some noticeable pattern of time. I hadn't played WoW since I got the new Orbi, and when I played I started getting disconnected after 10 minutes or so without fail. If I plug directly to the service providers DSL modem, I have NO disconnects. This is definitely an Orbi issue.

Trying to decide if I return the Orbi and go with another vendor, because this is a pretty serious failing.
- FURRYe38
  Guru - Experienced User
  Mar 16, 2020
  For users effected by this, downgrade to v3.1 version of FW by using this process:
  https://community.netgear.com/t5/Orbi-AX/RBR850-Frequent-Disconnects-Starting-March-9th-AM-EST/m-p/1874410/highlight/true#M2094
  - Chivvalry
    Star
    Mar 16, 2020
    This works. Make sure you check the "Always" box under keyword blocking. Thank you!
    
    @xnolightx wrote:
    After adding updates1.netgear.com to the blocked sites list my RBR850 was no longer able to reach out for updates last night and is still sitting on 3.1.5.23. The only wacky thing is that the RBS (satellite) did manage to reach out and has upgraded to 3.2.9.2. That doesn't appear to be an issue because I have not experienced dropped connections with the satellite on this version.
    
    For those of you who want to try this and you are using your Orbi in router mode, all you will need to do is:
    1) In the Advanced\Security\Block Sites page add a keyword for updates1.netgear.com (make sure to hit the apply button in the upper right after adding the keyword).
    2) Revert your RBR850 firmware to 3.1.5.23.
    3) Confirm you are still seeing updates1.netgear.com on the Block Sites page.
    4) Click on Administration\Firmware Update and wait a few moments. You should see the web GUI say that the service is unreachable under the status column for the RBR850.
    
    If you are using the Orbi in AP mode the same principal applies, but you will need to add updates1.netgear.com to the blocked sites on your upstream router rather than the Orbi.
    
    I hope this helps people get on with their digital lives while netgear figures out what they have broken.
FURRYe38
Guru - Experienced User
Mar 19, 2020
Any updates on this? NG has fixed this issue on there side. Let us know.
katkit wrote:
Suddenly for no reason, since this morning, every 15-30 minutes my connection with WoW (World of Warcraft game) drops. I get disconnected but can quickly reconnect within the minute. For context, my PC is connected to the router (main, not sattelite) via an ethernet cable.

To eliminate other sources of problems i did the following, which DID NOT solve the frequent Disconnects:

1) Flushed DNS/ IP config
2) Reinstalled the game
3) Rebooted Orbi/ Turned it off for a few minutes/ pressed reset button
4) Restarted my computer
5) Made sure no firewall issues
6) Played the game on my laptop (different computer), on wifi, and encountered the same problem.

I first suspected my isp but upon their advice, connected my PC directly to the wall (without going through orbi) and had no more disconnects.

So this is an Orbi problem. Please help. My Orbi runs the latest firmware.
- Ferniss
  Tutor
  Mar 19, 2020
  Anyone have a link to the new firmware? Mine is not detecting that there is new firmware automatically.
  - FURRYe38
    Guru - Experienced User
    Mar 20, 2020
    Comes thru the FW upate section on the RBR. Nothing has changed on the FW side. It was a change on there cloud systems.
    Ferniss wrote:
    Anyone have a link to the new firmware? Mine is not detecting that there is new firmware automatically.

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ORBI RBR850 -- frequent disconnects to WoW server