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Frood's avatar
Frood
Aspirant
Jul 30, 2022

Orbi RBR850 RBS850 reconnects to Internet every 15 minutes exactly, forcing Wi-Fi devices to reconn

Experiencing short-term drops of connection to the Internet at 15-minute intervals. This appears on the router log. The log reads from the bottom up.

 

...

[Time synchronized with NTP server] Friday, Jul 29,2022 11:23:36

[Internet connected] IP address: xx.xxx.xxx.xx, Friday, Jul 29,2022 11:23:36

DHCP IP: (192.168.2.3)] to MAC address ??:??:??:??:??:??, Friday, Jul 29,2022 11:14:38

[DHCP IP: (192.168.2.12)] to MAC address ??:??:??:??:??:??, Friday, Jul 29,2022 11:13:22

[DHCP IP: (192.168.2.5)] to MAC address ??:??:??:??:??:??, Friday, Jul 29,2022 11:10:41

[DHCP IP: (192.168.2.9)] to MAC address ??:??:??:??:??:??, Friday, Jul 29,2022 11:09:16

[Time synchronized with NTP server] Friday, Jul 29,2022 11:08:36

[Internet connected] IP address: xx.xxx.xxx.xx, Friday, Jul 29,2022 11:08:36

...

 

I have seen many references to dropped Internet connections by NetGear Orbi and Nighthawk routers. I have not found a definitive answer. I did see a related community post a related community post but I don't know if that solution worked.

 

My firmware is version V4.6.8.2_2.1.9. The Orbi App and the router management website both claim that there is no newer firmware available. However, I was able to download firmware files for both the router and satellite for version 4.6.8.5. I haven't updated the devices with this firmware -- yet. 

 

Thanks in advance for any insights. 

 

 

I

Troubleshooting

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru
    Jul 30, 2022

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

     

     

    • Frood's avatar
      Frood
      Aspirant
      Jul 30, 2022

      Hello, FURRYe38, and thank you for your quick response.

       

      The modem/ONT is the Alcatel-Lucent I-211M-L, provided by Frontier FIOS.

       

      My home is two-story, 1900 sq ft, wood framed with drywall. The router and the satellite are on separate floors, about 15 feet apart, separated by two interior weight-bearing walls. It’s important to note that the symptoms I am experiencing happens even when the satellite is shut down.   

       

      Thanks again.

       

       

       

       

       

      • FURRYe38's avatar
        FURRYe38
        Guru
        Jul 30, 2022

        What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
        Any Wifi Neighbors near by? If so, how many?

         

        15 feet is too close to the RBR with the RBS.


        What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.

         

        Has a factor reset been performed on the RBR since last update? 

        You might update FW to v.5 and see if this helps. If you do, update the RBS first, the RBR lastly.