NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
ORBI RBS750 no longer stable in v4.6.3.7 - Possible downgrade assistance
Hi, was hoping I might get some help here as after calling Netgear I got met with "Everything appears to be fine", despite the fact the satellite no longer works.
I have an Orbi 752 set with 1 RBR750 and 2 RBS750. They have previously worked fine with zero issues for well over a year, but I was prompted to do the v4.6.3.7 firmware last night and have had nothing but headaches. Despite all the initial problems, I managed to get the main router connected and working again and 1 of the satellites working.
The second satellite goes from "blue" to "pulsing white" and shows "Out of Sync" with the backhaul every 3-4 minutes, which basically makes it unusable.
I have factory reset it prob ~12 times, I have downgraded and re-upgrade the firmware on the satellite. I have set the Preamble to "short", and increased the CTS to 2347. I have tried everything I can possibly think of including factory resetting the entire system and reconfiguring it from scratch at least 8 times so far. I'm really out of options for how to potentially solve this other than unplugging and not using the satellite.
I had initially thought of trying to downgrade everything back to the v3 firmware which was very stable for me, but I couldn't figure out how to downgrade the router itself. The satellites I uploaded the downgrade firmware and they took it and changed their firmware easily. The Router when I upload the firmware gives me only an option for "No". I tried looking at using the `tftp` option and pushing Block 0 after a factory reset, but was never able to get anything to take. Was hoping some users or support might have an idea to help?
I'd actually tried most of these options as I'd seen some of the previous posts and started trying everything out of desperation. I've sort of reached a point of a usable point, although probably not the optimal situation.
the router seems to be stuck on the v4 firmware, but I was able to downgrade both satellites to v3.18 and after a factory reset they connected up and are working normally. So basically I have two different firmwares running, but my speeds are actual normal and the coverage is stable now.
So, while definitely not a perfect option for anyone else stuck with a non working system after v4 you can
1. Go to the RBS750 support page and download the latest v3 firmware (I used the v3.18)
2. Plug into each satellite with Ethernet and manually load the downgrade and run it
3. Factory reset the router and set it up the satellites and internet
4. On one of the satellites I needed to do a factory reset on the satellite as it had a different login password after the downgrade and was showing solid purple.
5. I also set static ips for both of my satellitesIts not 100% perfect as I occasionally see out of sync messages in the logs, but the satellites themselves powered on and connected as blue and after a minute or two the light went out and they both have ~30 devices hooked up to them now with the router having another 40. Everything is getting decent speed tests and is able to work on the network. It's been stable for over 2 hours now, so I'm going to consider this a win as I had at most 5 mins of stability for the last 24 hours.
I'll probably leave my network in this split firmware state and hope that netgear can release some updated firmware that doesn't nuke the satellites soon!
49 Replies
Lets try installing v4 FW files on the RBS first and RBR lastly using wired PC and web browser.
After FW is updated on the RBS and RBR, I would factory reset the RBS and RBR and setup from scratch.Also power OFF the ISP modem for 1 minute then back ON. Complete the setup wizard on the RBR. I would not sync the RBS just yet. Turn them OFF.
Setup the RBR and get it connected and test the stability of the RBR alone.
Then maybe sync 1 RBS and check stability again.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satelliteWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?I'd actually tried most of these options as I'd seen some of the previous posts and started trying everything out of desperation. I've sort of reached a point of a usable point, although probably not the optimal situation.
the router seems to be stuck on the v4 firmware, but I was able to downgrade both satellites to v3.18 and after a factory reset they connected up and are working normally. So basically I have two different firmwares running, but my speeds are actual normal and the coverage is stable now.
So, while definitely not a perfect option for anyone else stuck with a non working system after v4 you can
1. Go to the RBS750 support page and download the latest v3 firmware (I used the v3.18)
2. Plug into each satellite with Ethernet and manually load the downgrade and run it
3. Factory reset the router and set it up the satellites and internet
4. On one of the satellites I needed to do a factory reset on the satellite as it had a different login password after the downgrade and was showing solid purple.
5. I also set static ips for both of my satellitesIts not 100% perfect as I occasionally see out of sync messages in the logs, but the satellites themselves powered on and connected as blue and after a minute or two the light went out and they both have ~30 devices hooked up to them now with the router having another 40. Everything is getting decent speed tests and is able to work on the network. It's been stable for over 2 hours now, so I'm going to consider this a win as I had at most 5 mins of stability for the last 24 hours.
I'll probably leave my network in this split firmware state and hope that netgear can release some updated firmware that doesn't nuke the satellites soon!
OK, thanks for letting us know...
I'm on firmware V4.6.3.7_2.0.49.
I also had wifi problems. Wired no issue. None of my devices could connect. I changed the wifi password. Verified that I could connect via wifi with my ipad and android phone. Then I changed the password back to what it was and was again able to connect to the wifi. Then all of my other devices connected sucessfully.
Maybe the password hash stored in the router got corrupted. Or simply resetting the wifi settings cleared up the issue.
Sometimes a factory reset and setup from scratch is a good thing.
dragonrunner wrote:
I'm on firmware V4.6.3.7_2.0.49.
I also had wifi problems. Wired no issue. None of my devices could connect. I changed the wifi password. Verified that I could connect via wifi with my ipad and android phone. Then I changed the password back to what it was and was again able to connect to the wifi. Then all of my other devices connected sucessfully.
Maybe the password hash stored in the router got corrupted. Or simply resetting the wifi settings cleared up the issue.
I have he same issue - nothing has changed in my setup or placement, but as soon as the firmware updated, now my satalite blinks colored lights at me. It never lit up before because it always had a solid connection. I unplugged the satelite and tested the wifi signal strength from the router. It used to be in the 70-100 Mbps range, and now it is around 10Mbps or less. I contacted support, and they said the hardware was fine, so the update must have "changed my configuration" and that it would cost me $100 for the support contract in order to fix it (what a scam). They also mentioned that my 2.4G and 5G were likely switching back and forth on the backhaul, though I don't see where I can control that anywhere.
I tested multiple mesh networks and this one by far has been the best, until this firmware update. The support person re-upgraded my routers and satelites and then had me do a full reset. I seem to have a better signal now, but the statelite is still showing amber, and then blue and then amber again, and the admin portal says it has a poor backhaul connection. I think my next step is to back off the 4.6.3.7 release and see if things improve. I can always reupgrade if I need to.
mcnitzken Lasertour cugarguy dragonrunner wrakoski
ALL USERS of the 7 series Orbi AX system, please contact NG support by opening a support ticket and contact NG and ask them for the beta that seems to be avialable for the 7 series that seems to be directed to fixed what everyone with a 7 series has been having problems with:
https://www.netgear.com/support/#
For user out of warranty, contact Blanca_O and DarrenM and send them a PM and ask for the beta.
Good Luck.
I see you posting this all over, to contact support, but maybe you should contact support to let them know a Beta is available becuase I just did and they don't know about the beta and don't have access to it. Just spent 30 minutes with them and they have no clue.
So people, don't contact support, they don't know about the beta and it will just result in a waste of your time.
Maybe ask this user what he did when they contacted NG support and got the beta?
maven99 wrote:
I see you posting this all over, to contact support, but maybe you should contact support to let them know a Beta is available becuase I just did and they don't know about the beta and don't have access to it. Just spent 30 minutes with them and they have no clue.
So people, don't contact support, they don't know about the beta and it will just result in a waste of your time.
EVERYONE> v16 has been released and posted up to NGs download page for the Orbi 7 series.
Please post about any v16 experiences and problems here:Thank you.
