Orbi RPK353 first install says no internet

---

Blitzn wrote:
Trying to install Orbi for the first time but on installation says no internet. But can get Internet working with old router.

---

By RPK353, I assume that you mean the RBR350 router that comes with the RBS350 satellites.

Connect through what? A modem/gateway/ONT? What is it? Make and model?

What happens when you try?

What says no internet?

You might find more on your device in the appropriate section of this community:

Orbi WIFI 6 (AX) AND Wi-Fi 6E (AXE) Mesh Systems - NETGEAR Communities

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

---

Blitzn wrote:
Trying to install Orbi for the first time but on installation says no internet. But can get Internet working with old router.
Have power cycled etc but no change. Tried via app and webpage but nothing.
Any help please

---