My Orbi system with 3 satellites had been working fine for a while. Starting getting drops so I went to the app and rebooted the router. Router rebooted but all of the satellites stayed purple. All are connected via wired backhaul. So after many, many attempts I got all 3 satellites to finally connect. A lot of restarting, unplugging, waiting, starting over. So they finally connect. But then I go in to the web interface and I see this for the satellite connection info. 1 is connected to the Router and the other 2 are just blank. In the App it shows all three with a green line to the Router. Is something going on or is it just a bug? Thanks in advance!

I've seen others with this similar LAN switch causing problems. Something you can try to help see if the RBS remain purple. Directly connect one of the RBS to the back of the RBR and reboot the RBR. See if the RBS goes BLUE instead of PINK. Some 3rd party or non NG branded switches can cause problems. Mines running the beta and is working well. I currently using NG GS110MX and XS505M switches here. Also i'd sign up for the beta as well. https://www.surveymonkey.com/r/G32BGFF What channels are you using on the RBR?

I'll see if we can get you the beta. Blanca_O KevinLiT

What Firmware version is currently loaded? What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰 How are the RBS ethernet connected to the RBR? Are they using the 2.5Gb LAN port in back of the RBS or the 1Gb LAN port? Is there a LAN switch in between the RBR and RBS? If so, Brand and model please. What CAT# LAN cable is being used between the RBR, Switch if present and the RBS? ️What channel configurations are currently set on the router? What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.

It’s all hooked up correctly. Before the reboot everything showed up fine. Everything is wired backhaul and it’s all in the correct ports. Just trying to figure out why the satellites show wired, appear to be working, but in the web interface don’t show they are connected to the router.

Doesn't help us much to help you. Please give feedback to the question presented so we can better get a idea of what's going on there so we can help you out.

Orbi Satellite Status | NETGEAR Communities

13 Replies

FURRYe38
Guru
Jun 27, 2023
What Firmware version is currently loaded?

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

How are the RBS ethernet connected to the RBR? Are they using the 2.5Gb LAN port in back of the RBS or the 1Gb LAN port?

Is there a LAN switch in between the RBR and RBS? If so, Brand and model please.

What CAT# LAN cable is being used between the RBR, Switch if present and the RBS?

️What channel configurations are currently set on the router?

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
- Tekk
  Tutor
  Jun 27, 2023
  It’s all hooked up correctly. Before the reboot everything showed up fine.
  
  Everything is wired backhaul and it’s all in the correct ports. Just trying to figure out why the satellites show wired, appear to be working, but in the web interface don’t show they are connected to the router.
  - FURRYe38
    Guru
    Jun 27, 2023
    Doesn't help us much to help you.
    
    Please give feedback to the question presented so we can better get a idea of what's going on there so we can help you out.

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Orbi Satellite Status