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ORBI750 + Satellite not providing internet connection
I purchased a used ORBI 750 Router + 1 Satellite kit in July. I performed factory reset and installed the device and set up settings.
So far have never had any issues up until this past week.
I run a PC setup with Windows 10 Pro - 64-bit
My ISP is Charter Spectrum, and they had a severe outage two days ago that seemingly affected the entire neighborhood.
Eventually my Modem sprang back to life after numerous resets throughout the day, and is giving me connection, meanwhile the ORBI is staying a solid purple/magenta/pink - whatever you want to call it.
Having my desktop hard-lined into the modem gives me a stable connection, but connecting the modem to the ORBI router provides no successful internet connection. Devices on my home network will connect to the ORBI and accompanying satellite, but there is no connection.
I have done a router reset, a full factory reset via holding the reset button + powercycling to no avail.
I interface with the ORBI via browser and do not use the app provided by the company.
I also have not deployed Netgear Armor.
I am currently running the most up-to-date firmware available for both router and satellite.
Any ideas on how to solve this issue? Any help would be much appreciated!
jautn wrote:
Nothing seemingly changed after both test and apply.
I initially thought it might be incompatibilities with ISP and my hardware but via Charters compatibility page, they should talk to each other without a problem.Can it be that the ISP "blocked" Orbi's MAC address! I've seen this before. For troubleshooting purpose, under "Router MAC Address" please choose "Use Computer MAC address" (if you're accessing Orbi from a computer) or select "use this MAC address" and just copy the MAC address of one of your satellites, and click Apply.
10 Replies
- 1. What is the make and model of the ISP modem/router to which Orbi router is connected?
2. On the web GUI (orbilogin.com), under >> ADVANCED >> Setup >> Internet Setup, what settings do you see there? Any IP addresses assigned? Are the addresses public or private? What Firmware version is currently loaded on the router and RBS?
jautn wrote:
I purchased a used ORBI 750 Router + 1 Satellite kit in July. I performed factory reset and installed the device and set up settings.
So far have never had any issues up until this past week.
I run a PC setup with Windows 10 Pro - 64-bit
My ISP is Charter Spectrum, and they had a severe outage two days ago that seemingly affected the entire neighborhood.Eventually my Modem sprang back to life after numerous resets throughout the day, and is giving me connection, meanwhile the ORBI is staying a solid purple/magenta/pink - whatever you want to call it.
Having my desktop hard-lined into the modem gives me a stable connection, but connecting the modem to the ORBI router provides no successful internet connection. Devices on my home network will connect to the ORBI and accompanying satellite, but there is no connection.
I have done a router reset, a full factory reset via holding the reset button + powercycling to no avail.
I interface with the ORBI via browser and do not use the app provided by the company.
I also have not deployed Netgear Armor.
I am currently running the most up-to-date firmware available for both router and satellite.
Any ideas on how to solve this issue? Any help would be much appreciated!
- Firmware - currently latest available firmware for both satellite and router
- Manually updated RBR/RBS750 to V4.6.1.11 for the respective devices
- ISP modem provided by Spectrum - Hitron Technologies Inc. EN2251 DOCSIS 3.1 eMTA
- Router Internet Settings:
- Account set as RBR750, nothing in Domain Name slot
- IP Address set to Dynamic from Router, with all the grayed slots on 0's
- DNS set to Automatic from ISP
- MAC set as default
- No options for DHCP
If it helps, this is my own home network, not part of a work-group or larger network.
jautn wrote:......
......IP Address set to Dynamic from Router, with all the grayed slots on 0's
.......
This means that Orbi is not getting an IP address from the modem. On the same config page can you please click on "Test" and see if the greayed 0's will change to a public IP address. If this did not help then click on Apply and check the same.
- Nothing seemingly changed after both test and apply.
I initially thought it might be incompatibilities with ISP and my hardware but via Charters compatibility page, they should talk to each other without a problem.
- Firmware - currently latest available firmware for both satellite and router
