Orbi960 Frequent Internet Disconnection

Hello All,

I have been using Orbi960 since 2 years without any problem and works like a charm. From 23 May 2025, I am facing frequent internet disconnection, Internet disconnects very 5 to 10 min and then comes back.

My Setup.

1 RBRE960 connected to ISP modem (1 Gbps speed) (placed in living room)

1 RBSE960  connected to RBRE960 Wired Backhaul (placed in bedroom)

The backhaul connection status shows good

The devices connected to RBRE960 in the living room get good internet connection and never drops out and works fine.

However all the devices connected to the RBSE960 place in the bedroom frequently gets disconnected and drops internet connection. When i move my cellphone from bedroom to living room it gets connected to the RBRE and works well.

I thought it might be some problem with the RBSE960 and i swapped wit with my second spare RBSE960 (wire backhaul) but the problem persisted. I changed the backhaul network cable, still did not resolve the issue.

Rebooting the system solves the problem temporarily, but surfaced 30 min later.

I am stuck now dunno what to do. I believe the recent firmware update is causing the issue, not sure.

4 years back had the same issue with RBK50, worked well for 2 years, then same problems started and replaced with RBK960. Looks like some inherent problem with Orbi systems,

Any support i this regards is much appreciated

Sujay