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Forum Discussion
Solved
Page-Not-Found delay
Just upgraded from a CBK40 to a CBK752 (AC to AX). Pretty much aligned all settings the same as much as possible so the new kit would be plug and play with the rest of the network and clients.
Main issue that has developed - client settings are unchanged - is now when surfing the web I am seeing the infamous PAGE-NOT-FOUND error, then a second or two later the page populates.
I use Google's DNS - so that hasn't changed. My Cable Provider appears to have dropped me onto a new CTMS (have been seeing a new IP block assignment). But not entirely sure that change didn't happen when I changed to a higher data plan.
Anyone ever encounter this or know of any settings I might have missed in the AX world?
CBK752 Kit returned for full refund. Problem solved.
22 Replies
This is an outstanding DNS issue that affects a subset of Orbi AX customers and no fix yet: https://community.netgear.com/t5/Orbi-AX/RBR850-frequently-issuing-DNS-REFUSED-responses/m-p/1926055
There are workarounds you can take like run Orbi in AP vs. Router mode or manually configure your clients to directly talk to your DNS provider like Google vs. the Orbi gateway IP.
This on Sparklight?
What FW version is on the CBR750?
Sparklight, latest available firmware.
Status: Model Name Device Name Current Firmware Version Status Router CBR750 CBR750 V3.2.16.18 No New Firmware Available Satellite RBS750 Orbi Satellite-1 V3.2.16.22 No New Firmware Available Pretty disappointing, really. How hard can it be to make protocol stacks work propertly these days.
Then again, is the AX spec even approved yet? So silly me buying something before the ink is even dry.
Something to contact NG support about. Others are seeing this issue as well with the RBK AX system for those that are experiencing it. I for one have not seen this since I got my Orbi AX back in 2019. Seen other issues, just not this one. However, I use CM and CAX series modems on SparkLight.
Seems mostly happening with users with gateway ISP modems as well. Your the first i've on on same ISP with this issue.
Contact NG support and let them know what your seeing. Have then collect your debug logs as well. This needs to be addressed by NG. Nothing the forums can do about it.
Good Luck
Something to discuss over in the NG Switch forum then.
Good Luck.
CBK752 Kit returned for full refund. Problem solved.
Thanks for letting us know. Good luck.
