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Solved
password doesn't work for mobile app
I clean installed the orbi app on my iphone Xs Max but my wifi password showing on my desktop NG GUI is not working in the last step "Log In to Your Orbi".
Showing:
user name
admin
Password(Default name is password)
after entering the password the app shows:
Log in failed.
I rebooted the router from the desktop browser's NG GUI but it is still not working.
Yesterday I added a second wired RBS 50 satellite to RBR 850 through RBS 850 and I decided to reinstall the mobile app since it was showing a wireless device as wired.
By the way, the second wired RBS 50 satellite is working fine and now covers my backyard level floor and the outdoor area. RBR 850 and RBS 850are both located on the top floor and are covering the second and the third floor just fine.
What password is it requesting? The WiFi password or the admin password?
Since it started after you added in the RBS50 satellite, have you tried using the password that you originally used on the RBK50 system? You may also want to remove the RBS50 satellite and try again.
6 Replies
I completly closed the app many times and opened the app again but that didn't help. I even removed the app and installed it again and that didn't help either.
I Rebooted the RBR 850 router in different ways, from the desktop GUI and by disconnecting the power but that didn't help.
I disconnected the RBS 50 and that didn't work either.
The only thing left is factory reset which I hate to do like many others in this forum.
ekhalil wrote:
DoctorA wrote:........
after entering the password the app shows:
Log in failed.
.........
Yes, I see the same issue with the app quite often.
When this happens, you just need to close the app (force close it) and open the app again.
How is iPhone NG app after the latest firmware update for people who had problems before. Mine was fine even before the latest update. The problem started after I added an RBS-50.
The phone app showed the correct daisy chain network topography like this:
RBR 850---> RBS 850---> RBS 50.
After a router restart it is asking for a''correct" password for weeks now. I tried everything people suggested except hard factory reset.
