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cgantz's avatar
cgantz
Aspirant
Apr 26, 2021

Please Help: Orbi RBR850 dropping connection to Epson WF4830 (and HP8710)

Last year, we purchased the Orbi Mesh system to extend our Wifi speeds in other areas of the house. We connected our existing printers at the time and for a period of time, everything worked fine. Then the new printer stopped working (the HP 8710 continued working fine), so we purchased a new Epson Workforce WF4830 thinking it was the printer. Again, things worked fine for a period of time, but not neither printer can be seen from our computers to print to. I've done some research, but I'm not a network engineer to know what I'm doing, nor how to change my setup to make it work. The mesh system doesn't help if it creates other problems with connecting to a printer needed for a home office. Please advise! 

10 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru
    Apr 26, 2021

    Try setting CTS values to 2347 under Advanced Tab/Advanced Settings/Wireless Settings

    • cgantz's avatar
      cgantz
      Aspirant
      May 07, 2021

      This worked great for about a week, now we're back to non-connection to the printer. And once again, the older HP remains connected, but the new Epson is not. Any new ideas? 

      • FURRYe38's avatar
        FURRYe38
        Guru
        May 07, 2021

        I would make contact with the mfr of this printer and get support help and information regarding there product. If the other printer is working well and this one does not, something needs to be looked at on this one printer. Ask them about any firmware updates as well. 

         

        Good Luck.