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Forum Discussion
Problem with an RBR750P satellite but I have not changed the firmware
I recently (a few months ago) purchased a RBR750P kit from Best Buy that included 2 satellites. Out of the box, the satellites connected fine and worked well. About a week ago I tried rebooting the router because of slow internet connection and was unable to reconnect one of the satellites. I tried putting the satellite next to the router and connecting them by ethernet but neither worked. The satellite showed a blue light but was never recognized by the router. Is it possible this satellite has malfunctioned?
1 Reply
You have a RBR750P and a RBS750P?
What FW version is on the RBR?
Tryied downgrading FW on the RBR to see if the RBS will re-connect?
https://www.netgear.com/support/product/rbk752p/#download
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰What channel configurations are currently set on the router?
Try a factory reset on the RBS and RBR and let them auto connect to the RBR before beginning to setup the system using a wired PC and web browser?
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
