NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Problems with Zoom and online gaming with AX6000
I'm using the AX6000 (RBK852 or RBR850) with Spectrum Internet 1Gbps service (940 Mbps) which has a lame 40Gbps up, but that may or may not matter. There is one satellite and one router.
WebEx seems to work, I haven't noticed any problems on my end. However we are always unstable with Zoom or online gaming. I run speed tests from the Orbi app which amazingly always shows premium speeds of 1145 Mbps down and 43 Mbps up. Speed tests from my various laptops usually show half the download.
Over the last weeks the service has gotten worse. Streaming movies to multiple TV's is no problem. Zoom and gaming are the issue. We have about 34 devices connected, about half via wired connection and they are performing well.
Support told me to update DNS to static and using Google (8.8.8.8 and 8.8.4.4). I have also tried disabling SIP ALG as well per Netgear community (see below). Any other suggestions?
FURRYe38 wrote:What Firmware version is currently loaded?
Firmware Version V3.2.16.22_1.4.9
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?This is a harder question than I expected. It is listed on my portal as EN2251(Hitron) but doesn't look like the images. I'm not an expert on sleuthing this out. It looks more like
E31N2V1
What is the distance between the router and satellite(s)? Yes, there is 30 feet. Standard new construction of sheetrock.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satelliteAny Wifi Neighbors near by? Yes. If so, how many? At least 3 broadcasting SSID. Not sure how I would know.
Try disabling the following and see:
Armor, and Set 20/40Mhz Coexistence to 40Mhz only. Try setting CTS to 2347. Save settings and reboot the router and satellite(s).
11 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satelliteAny Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
Armor, and Set 20/40Mhz Coexistence to 40Mhz only. Try setting CTS to 2347. Save settings and reboot the router and satellite(s).
FURRYe38 wrote:What Firmware version is currently loaded?
Firmware Version V3.2.16.22_1.4.9
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?This is a harder question than I expected. It is listed on my portal as EN2251(Hitron) but doesn't look like the images. I'm not an expert on sleuthing this out. It looks more like
E31N2V1
What is the distance between the router and satellite(s)? Yes, there is 30 feet. Standard new construction of sheetrock.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satelliteAny Wifi Neighbors near by? Yes. If so, how many? At least 3 broadcasting SSID. Not sure how I would know.
Try disabling the following and see:
Armor, and Set 20/40Mhz Coexistence to 40Mhz only. Try setting CTS to 2347. Save settings and reboot the router and satellite(s).This one? https://www.hitrontech.com/product/en2251/
Or this one? https://www.hitrontech.com/product/e31n2v1/
Try installing a wifi scanning app on a pad if you have one.
Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
