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Forum Discussion
radical drop in speed for my orbi67 router
I have an Orbi67 system in my house. It gets the internet feed from Xfinity cable to the house. On 3/11 my download speed was 411Mgps now it is 3.45. I reached out to Xfinity and they supposedly checked the lines and say that the feed to the house is good. Could it be the ORBI system? How do I check that to see if it is working properly?
2 Replies
Additional information would be useful.
- Is there a computer in the house that can be connected directly to the Xfinity modem? (This requires an Ethernet connection, which many of the latest laptops no longer contain. I have some Ethernet to USB adapters from Amazon which I use to connect tablets and phones to Ethernet for testing.)
- How is this Orbi system managed? (using the web browser interface or the Orbi 'app'?)
- What is the specific model number of the router? (found on the product label on the bottom of the case). When companies manufacture WiFi routers, they try to ensure that neighbors do not accidentally install systems with the same default WiFi 'name' by giving each system a "sort of unique" name at the factory. Netgear uses the letters "O-R-B-I" plus a two digit number, such as ORBI67. (Other companies have similar strategies.)
- How is the internet speed being measured? Reported by the Orbi system? Using a device connected to the system?
- Is this new lower speed consistent? i.e. measurements taken over several hours are similar?
- Is there a computer in the house that can be connected directly to the Xfinity modem? (This requires an Ethernet connection, which many of the latest laptops no longer contain. I have some Ethernet to USB adapters from Amazon which I use to connect tablets and phones to Ethernet for testing.)
How are you speed testing? Wireless or ethernet?
Tested speeds at the ISP modem/ONT?
What devices are connected?
Which Orbi system model do you have?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Steffarm wrote:
I have an Orbi67 system in my house. It gets the internet feed from Xfinity cable to the house. On 3/11 my download speed was 411Mgps now it is 3.45. I reached out to Xfinity and they supposedly checked the lines and say that the feed to the house is good. Could it be the ORBI system? How do I check that to see if it is working properly?
