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wfox's avatar
wfox
Aspirant
Oct 30, 2023
Solved

RBK352 AX1800 (RBS350 Satellite) Power Issues

A few months back, one of our (RBS350) Orbi satellites turned off and refused to turn back on. It had been working well for nearly 2 years.

The LED on the back of the unit by the power socket no longer lit up at all. I tried swapping the power supply for the one on the working satellite, but still no joy. I meant to contact support then, but life got very busy.

 

Now I'm in the position where I really need the full WiFi coverage so I tried the satellite again and it powered on and worked perfectly... for about 1hr before it died again and now won't turn on again.

 

Does anyone have any suggestions of things to try before I go shopping for another expensive mesh wifi solution?

  • If you swapped power supplies and the one RBS won't turn on then it's probably busted and needs replacing. 

    I recommend getting on places like amazon or shopgoodwill and look for replacement RBS350s. 

     

    One can also connect EX series extenders, i.e. EX7500, 7000, 7700 or 8000 series. 

4 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    If you swapped power supplies and the one RBS won't turn on then it's probably busted and needs replacing. 

    I recommend getting on places like amazon or shopgoodwill and look for replacement RBS350s. 

     

    One can also connect EX series extenders, i.e. EX7500, 7000, 7700 or 8000 series. 

    • wfox's avatar
      wfox
      Aspirant

      I assumed as much, but it was worth asking! Thanks for responding 🙂

      I also had no idea the EXs would talk to an RBR350. I'll check that out, thanks.